Sales Trainer
3 days ago
Creating purposeful careers as we build the future of contact centre solutions. CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants.
Responsibilities:- Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
- Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
- Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
- Performance Evaluation: Monitor and evaluate performance through call monitoring, role-playing, and performance metrics.
- Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
- Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.
- Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.
- Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
- 2+ years' experience in sales training within a BPO or contact centre environment.
- Strong understanding of sales methodologies and techniques.
- Excellent presentation and communication skills.
- Ability to motivate and inspire sales teams.
- Proficiency in using training tools and technology.
- Detail-oriented with excellent organizational skills.
- Patience and the ability to provide constructive feedback.
- Certifications in sales training or relevant field a plus.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.
Skills: Compliance Training, Learning and Development, Product Training, Sales, Training & Development
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