Team Leader

6 days ago

Cape Town, Western Cape, South Africa Hollywoodbets Full time

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have amazing opportunities for X 2 Team Leaders based in Kraaifontein – Western Cape. Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

  • A minimum of 12 months in a leadership role.

A Bonus To Have:

  • Valid driver's license.
  • Diploma/ Degree/ NQF 4 Learnership.
  • 1-2 Years leadership experience.

What You'll Do For The Brand:

Branch Growth

  • Ensure achievement of targets within your areas in accordance with branch budgets.
  • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
  • Ensure betting boards are updated timeously.
  • Updating of memos, card changes, results and scratchings which occur throughout the day.
  • Be knowledgeable on all game rules, odds, and payouts.
  • Ensure team members are knowledgeable of confirmation limits and to call the BSC department before laying a bet over the limit.
  • Taking customer bets where required in express Branches.

Cash Administration

  • Manage cash within the branch according to defined processes/procedures and minimize risks of theft/fraud.
  • Educate team members on all FICA Compliance.
  • Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
  • Ensure adherence to credit card administration & EFT policies where applicable.
  • Ensure team members are issued with correct floats at the end of their shifts.
  • Conduct interim checks within the course of the day with the team leader on duty.
  • Ensure reconciliation by end of shift to the balance reflected on the LPM/Admin/HIS.
  • Manage recovery processes in line with processes/procedures.
  • Follow the correct process for lost ticket claims:
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest's details and D number to validate payment after 90 days.

Branch Reporting

  • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
  • Manage branch stock control to ensure sufficient supply (not over/under).
  • Conduct weekly stock taking and account for stock shortages.
  • Notify the Branch Manager/Senior Team Leader and Cash Management Department of any shortages via email.

Security Management

  • Be aware of your surroundings when opening and closing the branch.
  • Ensure all security factors are adhered to when banking is conducted.
  • Be aware of the location of all panic buttons within your branch.
  • Ensure all cameras inside and outside the branch are in working order.
  • Manage all security aspects in the branch.
  • Conduct the cashing up process with the branch doors closed and security monitoring the area.

Branch Appearance

  • Ensure that the branch is always neat and tidy according to Hollywood standards.
  • Ensure that facilities are well maintained and in good working condition.
  • Comply with all procedures to prevent losses to the organization, advising your branch/senior team leaders promptly of any problems/malfunctions with terminals/equipment/resources (e.g., TV display of results, offline).

Compliance

  • Ensure compliance with company's internal control policy.
  • Ensure compliance with company, legislative and legal requirements, particularly Gambling Board requirements.
  • Compliance with the code of ethics and escalation of fraudulent activities.
  • Ensure a registered FICA officer is on site at all times during operating hours and compliance posters are displayed.
  • Ensure a manager with a license is always on duty before a shift begins to ensure service is provided to guests.
  • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
  • Credit bets are not allowed to be taken by any team member.
  • Team members on duty are not allowed to take personal bets within the Branch.
  • Team members are not allowed to be behind the terminal counters when off duty.
  • Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

  • Ensure all operational communication within the branch is circulated to all team members.
  • Ensure team members are aware of key business campaigns, business updates, and marketing campaigns.
  • Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to support office when information is requested.

People Management

  • Manage team member rosters/schedules and ensure the branch is adequately staffed considering busy periods, events, and operational requirements.
  • Manage staff attendance and behavior with guidance from the Branch Manager/Senior Team Leader.
  • Ensure all new recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

  • Provide good guest service by being friendly, helpful, polite, and courteous at all times.
  • Proactively address guest complaints and ensure guest feedback is positive.
  • Build strong relationships with regular guests.
  • Create a guest-centric culture within the branch and drive the philosophy of "service with a smile."

Values

  • Actively promote the Hollywood values.
  • Live the values and lead by example to the team.
  • If the branch has LPMs, manage them responsibly.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.

What You'll Bring To The Team:

  • Good communication and interpersonal skills.
  • Excellent listening skills.
  • Must be result driven.
  • Good understanding of Mobile and Internet betting, betting procedures, and types, including TUV (top-up voucher) distribution.
  • Strong system and sales knowledge.

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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