Ecommerce – Assistant Manager – English – Onsite Johannesburg-RET005952

3 days ago


Johannesburg, Gauteng, South Africa Genpact Full time

Job Description - Ecommerce – Assistant Manager – English – Onsite Johannesburg (RET005952)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Ecommerce- Assistant Manager – English – Onsite Johannesburg

Responsibilities
  1. Supporting Business by ensuring all Ecommerce Finance deliverables are met
  2. Cross-train across all Ecommerce Finance Processes
  3. Process, reconcile, analyze, and problem-solve, including improving processes in the Customer Refunds space
  4. Enhance, automate, streamline & map processes
  5. Perform Quality checks in the process as agreed
  6. Drive Standardization and Global Best Practices within the organization by collaborating with specialists across Practice, Transitions, IT, and other relevant functions
  7. Ensure SOPs are up to date
  8. Prepare Month End Recon/Support
  9. Ensure proper back-ups are in place for seamless service delivery to clients
  10. Resolve Zendesk Tickets by investigating and processing customer online refunds
  11. Customer service and query resolution
  12. Payment Allocation and settlements
  13. Reconciling and clearing of GLs
  14. Support Team Leader
  15. Reporting to business
  16. Approvals and validations
  17. Drive process Improvement
Qualifications we seek in youMinimum Qualifications / Skills
  1. Diploma in Finance
  2. Minimum 5 years' experience in a finance/operations role
  3. Customer service experience
  4. SAP, Excel proficiency
Preferred Qualifications/ Skills
  1. Excellent, clear, and proficient communication with stakeholders at various levels
  2. Sound decision-making in evaluating problems
  3. Attention to detail and proactive
  4. Adaptable to a changing work environment
  5. Ability to investigate issues and take necessary resolution action
  6. Deadline-driven, can work both independently and as part of a team
  7. Positive attitude and great work ethic
  8. Perform to ethical standards
  9. Serve the customer and be results-driven
  10. Ability to handle multiple tasks
What can we offer?

Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

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