Regional Aftersales Manager

1 day ago

Johannesburg, Gauteng, South Africa Boikago Group Full time

Regional After Sales Manager

An international automotive OEM is looking for a suitably qualified & experienced candidate to fill Regional Aftersales Manager position based in Sandton, Johannesburg

Brief Role Description

  • To deliver specialised After Sales consulting services, driving the accomplishment of strategic After Sales goals within the Dealer Network.
  • Monitor, guide, and proactively implement interventions focused on Dealer Growth, Profitability, Customer Experience Management, while ensuring After Sales proficiency within the Dealer network.
  • Achieve KPIs related to Customer Experience Management, Dealer After Sales Growth and Profitability, After Sales Service Quality, Parts Performance, and After Sales training expertise.
  • Serve as the liaison between the Dealer and broader VWGA on After Sales

Key responsibilities

Contribute to the implementation of After Sales Strategic Focus Areas according to the annual After Sales Business Plan.
Provide professional and specialised After Sales consulting services to defined / allocated region and Dealers.
Manage the performance of own regions Dealers in the attainment of Customer Experience Management, Parts and Service Business Objectives.
In consultation with Dealers, develop, implement and track own regions Dealers business plans to achieve critical targets in line with the After Sales strategy and ensure future market share growth.
Maintain a roster for regular Dealer visits to ensure the review of relevant performance data with each Dealer and agree appropriate action to drive improvement in all areas of After Sales.
Ensure the Dealer is fully operational as per requirements of the Franchise Agreement for all After Sales aspects including but not limited to all available electronic Parts & Technical systems, for e.g. ETKA, ElsaPro, IPartner etc. and monitor all necessary training needs.
Understand various company Policies which govern After Sales operations including but not limited to Service Core Process, Warranty, Service & Maintenance Plans, Parts Sales & Targeting, Group Standards for training for key personnel and Dealer Performance / Review processes.
Together with the Dealer, assist in the resolution of escalated Customer complaints within the approved structures.
Monitor and advise Dealers on the parts ordering process ensuring adherence to company protocols and supporting Dealers in optimising parts sales and order patterns.
Develop and maintain a good understanding of the respective markets within the context of the SA Motor industry (penetration, segmentation, pricing, competitor activity, trading methodologies, product strategies), to assist management and Dealers in their strategic planning.
Identify specific marketing opportunities to drive adoption and success of the company After Sales campaigns to enhance Dealer Awareness and Sales
Ensure that the Dealer supports company Programmes, specifically in the purchase and sales of genuine parts and accessories, and training.
Facilitate the relationship between Dealership and company by attending relevant meetings and handle conflicts arising to ensure that all business is conducted within company Business Code of Conduct.
Liaise with the Training Academies to manage the Technical and Non-Technical line competency at the Dealer level.
Participate in cross-functional workshops and/or projects as mandated for After Sales business continuity and improvements including but not limited to Warranty, Service Core Process (SCP), Dealer Satisfaction Index (DSI), Customer Experience Management (CEM), Training, Sales in After Sales.
Work with cross-functional Field Force e.g. with Regional Sales Managers, Regional Business Managers and the Technical Field Force to ensure overall company After Sales objectives are met.
Where required; participate in the recruitment and selection of identified key personnel within Dealerships

Qualification and Experience requirements

  • National Diploma or Degree in Business or Sales & Marketing Management or Engineering or relevant qualification
  • 5-8 years aftersales or marketing experience in the automotive environment and at least 5 years in automotive sales / aftersales specialist
  • Knowledge of Service and Parts incl. technical applications
  • Good knowledge of the Dealer Organization & structures
  • Sound Business Acumen
  • Understanding of financial principles
  • Strong communication skills inclusive of engagement at all levels
  • Strong planning & organising competencies
  • Strong problem-solving skills
  • Sound negotiation and influencing skills
  • Ability to coach, mentor and motivate

Added advantage

  • Retail automotive experience
  • Previous automotive field (Service and Parts) experience advantageous
  • Strong communication skills
  • Strong affinity for Customer centric focus
  • Experiences with Service Core Process (SCP)

  • Junior Aftersales Support Intern

    3 weeks ago

    Johannesburg, Gauteng, South Africa Sydsen Full time

    Our client is seeking a Junior Aftersales Support Specialist to assist dealers and ensure smooth Aftersales operations. Requirements:Education: Grade 12 or equivalentCertifications (Preferred): Microsoft, Basic Computer skills.Experience with MS OfficeKey Responsibilities:Aftersales Support:Support the Aftersales Team with dealer communicationCentral point...

  • Junior Aftersales Support Intern

    4 weeks ago

    Johannesburg, Gauteng, South Africa SydSen Recruit Full time

    Job title : Junior Aftersales Support InternJob Location : Gauteng, JohannesburgDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Requirements:Education: Grade 12 or equivalent Certifications (Preferred): Microsoft, Basic Computer skills. Experience with MS Office Key Responsibilities: Aftersales Support:Support the...

  • Aftersales & Continuous Support Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Trading Places Recruitment Full time

    RequirementsBachelors Degree in Mechanical Engineering or a related field. Other engineering, sales, technical assistance, business administration, or a similar field.Technical Diploma in Engineering and/or Project Management and/or Sales/Business Administration qualification.Four or more years experience in engineering / project engineering and aftersales...

  • Aftersales & Continuous Support Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Trading Places Recruitment Full time

    RequirementsBachelors Degree in Mechanical Engineering or a related field. Other engineering, sales, technical assistance, business administration, or a similar field. Technical Diploma in Engineering and/or Project Management and/or Sales/Business Administration qualification. Four or more years experience in engineering / project engineering and...

  • Engineering Aftersales Professional

    5 days ago

    Johannesburg, Gauteng, South Africa Trading Places Recruitment Full time

    About the Role:The Engineering Aftersales Professional will play a critical role in supporting our clients by providing expert technical assistance and guidance. This is an ideal position for a skilled engineer with a strong background in project engineering and customer services, seeking a challenging opportunity that leverages their knowledge and...

  • Regional Sales Manager Johannesburg

    1 day ago

    Johannesburg, Gauteng, South Africa MASA Outsourcing (Pty) Ltd Full time

    Reference: JHB002224-DN-1Our client in the Motor Industry is looking for a Regional Sales Manager to join their farm division and be responsible for developing the farm business focusing on sales revenue and market share growth.Duties & ResponsibilitiesKey requirements:At least 8 years work experience within an automotive Farm/Agri sectorClear understanding...

  • Regional Business Development Director

    1 day ago

    Johannesburg, Gauteng, South Africa MASA Outsourcing (Pty) Ltd Full time

    About the Role:We are seeking a highly motivated Regional Sales Manager to join our team and drive sales revenue growth in the farm division. The ideal candidate will have a strong background in sales, marketing, and business development.Key Responsibilities:Reviewing and making recommendations on policies, processes, and procedures for sales...

  • Regional Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Job title : Regional ManagerJob Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries Purpose:To be successful in this role, the person should have a solid background in the Telecommunications and Financial  Services industry and a good understanding of the relevant technical equipment and...

  • Lead Automotive Sales and Service Strategist

    1 day ago

    Johannesburg, Gauteng, South Africa Boikago Group Full time

    At the Boikago Group, we are seeking a highly skilled Regional Aftersales Manager to join our team.The ideal candidate will have a proven track record in delivering specialized After Sales consulting services, driving strategic goals within the Dealer Network.Key ResponsibilitiesWe are looking for a candidate who can:Monitor, guide, and implement...

  • Regional Sales Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stafflink Recruitment Solutions Full time

    JOB PURPOSE/OBJECTIVES:The Regional Sales Manager is responsible for overseeing the daily and long-term sales target across a geographic region. As a Regional Sales Manager, you will be responsible for setting and adjusting sales goals based on your deep knowledge of individual store selling patterns. Additionally, you will be responsible for overseeing the...

  • Regional Accounting Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Mondia Group Full time

    Mondia Group is expanding its regional finance capabilities and is looking for a highly skilled Regional Financial Controller to lead its financial operations in Africa.This role offers an exciting opportunity for a seasoned finance professional to contribute their expertise to the growth and success of our organization, leveraging their analytical and...

  • Regional Manager, Gauteng

    7 days ago

    Johannesburg, Gauteng, South Africa Mirna Butler Recruitment Full time

    Are you an experienced leader with a passion for retail and business growth? My client is seeking a dynamic and results-driven Regional Manager to oversee and lead multiple store locations within a designated region. This is an exciting opportunity to drive success and operational excellence across their expanding network of stores.If you have a proven track...

  • Regional Development Manager

    1 week ago

    Johannesburg, Gauteng, South Africa HR Genie Full time

    Our client is looking for an experienced and strategic Regional Development Manager Inland to lead business development efforts, drive sales growth, and strengthen client relationships across key industrial sectors. The successful candidate will be responsible for expanding the company's market presence in the water, waste, and energy industries within the...

  • Regional Sales Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hedz recruitment solutions Full time

    Regional Sales Manager Signage & Graphics Supply IndustryLocation: Sandton, JohannesburgSalary: R50,000 Basic + Commission + BenefitsOur client, a leading supplier in the Signage & Graphics Supply Industry, is seeking a Regional Sales Manager to head up and launch the companys new signage division. This role is ideal for a strategic and results-driven leader...

  • Commercial Vehicles Marketing Manager

    11 minutes ago

    Johannesburg, Gauteng, South Africa Ellahi Consulting Full time

    Job title : Commercial Vehicles Marketing Manager - Motor RetaiJob Location : Gauteng, JohannesburgDeadline : April 19, 2025Quick Recommended LinksJobs by Location Job by industries Working Conditions:Flexibility to travel between locations as required. Occasional evening or weekend work for events and promotions. Remuneration:Competitive salary,...

  • Regional Portfolio Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Momentum Full time

    Job DescriptionThe Commercial Growth Director will be responsible for driving commercial growth and development in a specified region. This involves managing a team of consultants to achieve key outcomes, including sales targets and revenue growth.Key ResponsibilitiesManage and effectively lead a diverse team of consultants to maximise their outputs and...

  • Regional Financial Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Are you a seasoned finance professional looking to take the wheel in a dynamic industry? A leading automotive company in Johannesburg is seeking a Regional Financial Manager to lead financial operations, drive strategic decision-making, and ensure seamless financial consolidation. If you're ready to accelerate your career, this role is for youJob Experience...

  • Regional Fundraising Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Girls and Boys Town South Africa Full time

    Tasks and Responsibilities Manage the Regional Fundraising Office Achieve financial and service results against set targets Networking Engaging Regional Teams to identify Projects for Funding Building a stronger fundraising team for our organization Identify fundraising opportunities Education and Qualifications Required Matric (Grade 12) Sales / Marketing /...

  • Regional Sales Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time

    Job Description:Mototeam (Pty) Ltd is seeking a highly skilled Automotive Regional Sales Manager to join our team. This is a key role that requires strong leadership skills, sales expertise, and the ability to develop and execute regional sales plans.The ideal candidate will have 3-5 years of experience in a senior sales role within the motor industry, with...

  • Regional Financial Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Are you a seasoned finance professional looking to take the wheel in a dynamic industry? A leading automotive company in Johannesburg is seeking a Regional Financial Manager to lead financial operations, drive strategic decision-making, and ensure seamless financial consolidation. If you're ready to accelerate your career, this role is for you Job Experience...