Outbound Telesales Consultant

4 weeks ago

Cape Town, Western Cape, South Africa Callforce Direct Full time

The ideal candidate will be responsible for re-engaging dormant accounts, building strong client relationships, and driving sales growth through effective outbound calling strategies. This role requires a strategic mindset, strong relationship-building skills, and the ability to exceed sales targets while ensuring excellent customer experiences.

Key Responsibilities:

Sales Growth & Target Achievement:

  • Develop and execute strategic account plans to achieve and exceed annual sales targets.
  • Drive year-on-year account growth through value-added initiatives and solution-based selling.
  • Identify and capitalize on new business opportunities within accounts.
  • Work closely with product management and marketing teams to formulate and execute product campaigns.

Outbound Sales & Account Reactivation:

  • Actively initiate contact with dormant accounts to reconnect and discuss their past experiences with the company.
  • Re-engage clients by offering tailored solutions that encourage them to resume using the company's products or services.
  • Foster positive relationships with inactive clients, understand their current needs, and provide personalized solutions to rekindle the business connection.

Customer Relationship Management:

  • Act as a trusted advisor to customers, understanding their business strategies and aligning solutions accordingly.
  • Maintain strong relationships with customers.
  • Ensure a consistent and professional customer experience across all touchpoints.

Internal Collaboration & Coordination:

  • Partner with colleagues in sales, marketing, and technical support to align strategies for reactivating dormant accounts.
  • Liaise with internal departments including finance, service, and warehouse to ensure seamless account management.
  • Work closely with the technical team to ensure proper implementation of solutions.

Training & Knowledge Sharing:

  • Plan and facilitate training sessions for customers and internal stakeholders.
  • Educate clients on product innovations, best practices, and the latest technology trends impacting their industry.
  • Continuously upskill on brands, OEMs, and solutions to stay ahead in the industry.

Qualifications:

  • Previous experience in outbound sales or telesales.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong negotiation and persuasion abilities.
  • Proficiency in using CRM software and other sales tools.
  • Highly motivated and target-driven with a proactive mindset.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.
  • Strong problem-solving abilities and resilience.

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