Junior IT Technician

POSITION DESCRIPTION

The Junior IT / Audiovisual Technician is there to support the IT Department. Some of his/her responsibilities include troubleshooting, answering employees' technical questions and providing general technical support and overseeing the Audiovisual needs of the school. The Junior IT / Audiovisual Technician ensures the Schools computer equipment is configured to conform to established guidelines. S/he maintains all terminals and peripherals including printers, VOIP phones, laptops/computers, sound equipment, Digital lighting and mobile devices etc.

QUALIFICATIONS

Minimum of Grade 12 plus an IT/Technical Diploma. A

Technical Degree would be an advantage.

EXPERIENCE

At least 3 years experience within a similar role.

NOTE: The above job description reflects the general requirements necessary to describe

the principal functions or responsibilities of the job identified and shall not be interpreted as

a detailed description of all work requirements that may be inherent in the job, either at

present or in the future. Due to the nature of the Audio/Visual role it will be a requirement to

work on some weekends or after-hours for events, rehearsals, performances and festivals.

SKILLS REQUIRED FOR THE JOB

SOFT SKILLS

TECHNICAL SKILLS

● Excellent verbal and written communication ability

● Excellent interpersonal skills and ability to work within a team environment

● Ability to work independently in solving problems

● Focus on servicing the customers

● Quick learner

● Knowledge of Windows, Android, iOS and other operating systems used within the school

● Knowledge of basic computer hardware and peripherals

● Knowledge of server operating

systems (Microsoft Server)

● Basic knowledge of educational and business software applications in order to support staff and students:

o Microsoft Office Suite,

o Google Workspace

o Ysoft Printing

o E-Mail software (GMAIL & MS Outlook)

KEY RESULT AREA

MEASURES OF SUCCESS

Provide Technical Desktop Support

(Hardware and Software):

● Deploy new software and hardware, troubleshooting, and perform regular upgrades of network (Laptops, PCs, Tablets, Chromebooks, Printers, Mobile devices)

● Desktop Support - Users: (Staff and Learners) including setting up new users, resetting passwords, training

staff on Google / Microsoft Apps etc.

● Troubleshoot VOIP related issues

● All technical support queries are dealt with within the appropriate timeframes

Systems Administration:

● Provide assistance to the IT Manager within maintenance of the Microsoft and Linux Servers:

● Microsoft Servers (File Servers),

Network Security (Anti-Virus), ,

● Print Server (Ysoft), Wi-Fi Network (Ruckus Wi-Fi System, controller

and Access Points monitoring, Aruba APs and Controller), and Wired Network Infrastructure (Switches and cabling).

● Annually conduct an audit to determine needs for upgrades and areas of improvement

Audio/Visual Systems

● Set up and operate audio and video equipment (including, but not limited to sound mixing consoles, amplifiers, microphones, loudspeakers, rigging and programming lights, projectors

● Manage the Digital lighting and Sound related requests across campus efficiently

academic, cultural, sports, meetings,

presentations, and conferences.

● Maintenance and operation (including planning, organising and implementing) of performance related equipment at the various venues, including all sound, lights, video, projector and IT hardware; during events, rehearsals, performances, and academic assessments.

● Budget for and arrange purchases of technology that continually looks to future developments and meets the schools agenda for use of said technology.

● Supervise and train Theatre Crew\The Performance Company

● Evaluate equipment needs, testing of equipment, and notify IT Manager of any repair or replacement needs as well as contacting relevant service providers to complete repairs.

● Be on site to assist in performances and deal with technical emergencies or issues as required this will include after-hours work at times.

● Operate and support theatre lighting desk when required

● Operate and run-of-show of theatre sound mixing desk and lighting desk when required.

Manage IT Asset register:

● Keep records of the location and status of all IT equipment.

● Arrange for the safe disposal of old and scrapped equipment (Recycling

E-waste)

● IT\Audio Visual Asset register is maintained on an ongoing basis

• Hours of work: contractually 7.15 am - 4pm daily Mon- Fri
• Salary bracket: R10 - 12K per month
• Leave: Most of school holidays etc (minimum 22 days per annum)
• Excellent computer skills, professional, customer service experience, general IT Tech duties.
• Late evenings and weekends due to functions that require audio-visual assistance.
• The ideal candidate should preferably be mobile or have access to reliable transport.