Field Engineer

1 week ago

Pretoria, South Africa NSC Global Full time

Nscglobal provides global network implementation and deskside support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers. Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service. Main Purpose Field Engineers are based at a central location at the Customers location. Engineers will provide ticketed services to Customers for Desktop, Laptop and peripheral equipment. Responsibilities Deliver repair services to Customer staff through a ticketed process – no ticket, no support. Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technical level. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Professional Knowledge And Qualifications Required Speaks and writes in English - at a C1 level. Any College degree – ideally within IT. Experienced in all forms of MS Windows based personal computing devices and associated peripherals. Acquires job skills and learns / adheres to company policies and procedures. Complete routine tasks pertaining to computer hardware, software or operating system support. Preferred Certifications Any IT Certification. A+ certification or similar. OEM/Vendor courses and/or understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer. ITIL certification preferred. Menlyn Based. Rotational shift. OWN Transport. Senior Field Engineer / Experience in team or project management. Length Of Work Experience Required (similar Activity) 2+ Years SHIFT WORK Rotational, including night shifts (times to be confirmed). Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries International Trade and Development Get notified about new Field Engineer jobs in Pretoria, Gauteng, South Africa. #J-18808-Ljbffr

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    4 weeks ago

    Pretoria, South Africa NSC Global Full time

    Apply for the Field Engineer role at NSC Global. Overview NSC Global provides global network implementation and deskside support solutions to world‑class organizations, delivering cost savings and operational simplicity. The company has for over a decade delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and...

  • Field Engineer

    4 weeks ago

    Pretoria, South Africa NSC Global Full time

    Apply for the Field Engineer role at NSC Global. Overview NSC Global provides global network implementation and deskside support solutions to world‑class organizations, delivering cost savings and operational simplicity. The company has for over a decade delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and...

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    Nscglobal provides global network implementation and deskside support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and...

  • Field Engineer

    1 week ago

    Pretoria, Gauteng, South Africa NSC Global Full time R250 000 - R500 000 per year

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    2 weeks ago

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