People Operations Manager

Working At VoycVoyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industrypany ValuesPlaying to winPutting people over everythingDriving resultsPursuing KnowledgeWorking together Roles and Responsibilities Talent Acquisition Publish job advertisements and manage postings. Keep candidate records up to date and organised. Manage relationships with external recruiters. Schedule and coordinate interviews between candidates and hiring managers. Support the administrative aspects of the hiring process. Assist with new hire logistics and onboarding transition. Ensure contractual templates are up-to-date and reflective of legal and job requirements. Team Onboarding Create and maintain new hire training curriculums and schedules. Collaborate with third‑party vendors for onboarding experiences. Assist managers with new hire immersion plans. Host probation check‑in sessions. Manage new‑hire communications and HRIS setup. Administer new‑hire satisfaction surveys. Manager Enablement Support day‑to‑day HR operations, including onboarding and employee relations. Assist in developing team goals and host meetings. Build and support people processes and keep managers accountable. Provide practical HR guidance on policies and people‑related queries. Performance Management Maintain a library of career tracks and job descriptions. Ensure feedback systems align with company goals. Guide managers in performance improvement plans. Organise and deliver engaging virtual training sessions. Policies & Documentation Maintain HR policies aligned with company values and legal requirements. Act as the primary point of contact for Voyc’s Notion knowledge base. Manage the company handbook and centralise documentation. Maintain processes for onboarding, off‑boarding, and internal role changes. Operational Tools & Systems Manage people operations software (Notion, Deel, Workable). Act as the main point of contact for internal users and external contractors. Maintain accuracy of HRIS records. Ensure automation working optimally and report quarterly eNPS surveys. Requirements Qualification – Bachelor's degree (or equivalent) in Human Resource Management, Industrial Psychology, Business Administration, or a related field. Experience – 2+ years in Human Resources or People Operations, ideally in a high‑growth SaaS or startup environment. Culture & Mindset – Not a traditional HR professional; thrives in a high‑results, entrepreneurial environment where you can directly shape culture, systems, and performance. Culture & Mindset (Descriptive) You care deeply about impact, not just process. You are motivated by measurable outcomes and love seeing the tangible effect of work on team growth and company success. Entrepreneurial: Act like an owner, proactive, resourceful, unafraid to experiment, balance strategy with execution, move from vision to action with ease. Impact‑Driven: Value outcomes over activity; excited by building and optimising people systems that directly support business growth. Not Traditional HR: More builder than bureaucrat; design people processes with flexibility, empathy, and data in mind. Thrives in a High‑Performance Environment: Comfortable with ambitious, fast‑paced culture; balance compassion with accountability. Key Strengths Organised & Attentive to Detail – Manage multiple processes without errors. Tech‑Savvy – Comfortable using tools like Notion, Deel, and Workable. Communicative – Written and verbal communication is clear and professional. Adaptable – Work well in a scaling, fast‑paced environment. Collaborative – Work with stakeholders including candidates, recruiters, managers, and team members. Success Metrics for This Role Employee Engagement & Retention – Maintain high engagement and retention through effective talent development initiatives. Performance Management – Ensure % completion of performance reviews and continuous improvement in team performance. Talent Acquisition Efficiency – Achieve optimal time‑to‑hire, quality of hire, and offer acceptance rates. Compensation & Compliance – Maintain % data accuracy and compliance with labour laws. Operational Excellence – Drive adoption and utilisation of tools to improve efficiency and automation. Cultural Impact – Improve employee satisfaction, onboarding experience, and eNPS scores. Benefits Base salary: R R per year. A supportive, growth‑oriented team culture that aligns with your personal goals. Flexible working hours. Innovative leave policies. Company‑sponsored lunches, travel, and learning opportunities, including an annual offsite event in Cape Town and travel to the Netherlands. An inclusive and representative workplace. More perks available. #J-18808-Ljbffr