Department Manager

4 weeks ago

Centurion, South Africa Leroy Merlin Full time
Job title : Department Manager - Fix / Fastening (Centurion) Job Location : Gauteng, Centurion Deadline : December 30, 2024 Quick Recommended Links
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Description
Purpose of the role 

  • Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department. 

Main Responsibilities 

  • Lead and support a team of sales consultants. 
  • Be a player in the development of collective performance. 
  • Share information and facilitate communication within the team.
  • Develop the team to meet strategic business objectives.
  • Manage daily sales and customer relations.
  • Build and implement the Business Action Plan of the department.
  • Introduce efficiency, improvement measures for an optimal return and stakeholder value.
  • Ensure the day-to-day management of the department is to respect the customer promise.
  • Coordinate and contribute to the sales activities in store.
  • Ensure quality customer relationship (internal and external).
  • Develop and update own skills and knowledge.
  • Assume leadership role on behalf of the HOD when the HOD is not available.
  • Participate in teamwork to ensure quality service and productivity of the store.
  • Ensuring optimal staff is available for delivering excellent customer service to all customers.
  • Ensuring all stock is priced and displayed correctly.
  • Training and developing of staff members.

Requirements
Profile

The successful candidate should have the following skills, experience and attributes:

  • Grade 12 or NQF 4 equivalent. 
  • Relevant tertiary qualification will be an added advantage.
  • Previous retail experience at a junior management level.  
  • Excellent interpersonal skills.
  • A team builder and a team player.
  • Excellent customer service
  • Self-confident, hardworking and leads by example.
  • Customer-centric.
  • Sense of responsibility.
  • Analytical. 
  • Assertive and challenge status quo.

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