Key Accounts Coordinator I

4 weeks ago

Cape Town, South Africa Clicks Group Full time

Overview Key Accounts Coordinator I (Distribution Cape Town/Lea Glen) Location: Cape Town. Contract: Permanent. Industry: FMCG & Supply Management. Job category: Other: FMCG, Retail, Wholesale and Supply Chain. EE position: Yes. Company: Clicks Group. This position reports to the Key Accounts Manager I and will be based at UPD Cape Town/Lea Glen. Apply by: 8 November 2025. Listing reference: click_ . Listing status: Online. Job Description Job Purpose: To provide administration support to the distribution accounts manager and distribution clients. Key Performance Areas To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock. To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues). To liaise, co-ordinate and follow up on special customer deliveries. To generate, compile and distribute reports and distribution stats when required. To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments. To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs. To manage day to day adhoc requests from clients (including invoices, POD\'s). To attend, capture and circulate minutes at client and other meetings as and when requested. Responsible for daily, weekly and monthly office routine. First point of contact with client and customer. Responsible for internal and external visibility across all reports. Management of exceptions due to non-process or non-delivery of orders. Responsible for the resolution of client and customer administration. Compile KPI reports in conjunction with External KAM. Ability to influence internal SLA and client requirements. Skills Communication skills (verbal and written) Presentation skills Relating and networking skills Analytical skills Planning and organising (prioritisation skills) Problem solving skills Customer service management MS office Excel and analytical skill Knowledge Knowledge of service excellence and customer principles Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable) Knowledge of IT systems Personal Competencies Writing and Reporting Delivering Results and Meeting Customer Expectations Following Instructions and Procedures Analysing Presenting and Communicating Information Adhering to Principles and Values Planning and Organising Ability to work under pressure and respond to requests timeously Minimum Requirements Minimum Education & Qualification: Matric Post matric certificate/qualification in administration/customer care (desirable) Minimum Job Related Experience 2 – 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare. N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don\'t hear from us within 14 days from the closing date, please consider your application unsuccessful. #J-18808-Ljbffr

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