Collections Team Leader

3 weeks ago


Cape Town, South Africa Mvia Full time

Are you a driven leader with a passion for performance and a strong eye for detail? We're looking for a Collections Team Leader to guide and inspire our collections team while driving efficient, customer-focused debt recovery processes. This role is perfect for someone ready to take ownership of performance, strategy, and compliance in a fast-paced, results-driven environment. Responsibilities Lead, support, and motivate a team of collections agents to achieve high performance Develop and implement effective debt collection strategies Monitor team performance and provide regular feedback and coaching Manage training and upskilling initiatives for agents Allocate resources and manage workloads to optimize productivity Analyze data and metrics to improve recovery rates and minimize customer churn Oversee professional and compliant communication with customers Ensure adherence to legal, regulatory, and company policies Prepare and present regular performance reports to senior management Collaborate with internal departments to support collection efforts #J-18808-Ljbffr


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