Operations Supervisor – Front Office – Klerksdorp

YOUR SUPPLIER OFLOCALANDINTERNATIONALBOARDSANDFITTINGS JOB OPENINGS AVAILABLEOPERATIONS SUPERVISOR – FRONT OFFICE – KLERKSDORP Job Ad Information Apply Now Operations Supervisor – Front Office – Klerksdorp Overview Article Published:24th October 2025 Job Title Operations Supervisor Report To: Branch Manager Purpose: Manage daily operations of the branch by maintaining standard operating procedures to ensure smooth & efficient running of the branch. Duties and Responsibilities: Responsible for sales, administration and business processes at the store and highlight any deviation from this to line manager Management of staff requirements including approvals of overtime and incentives, disciplinary hearings and warning letters Planning and achieving sales targets and increasing of branch profits and turnover by coaching and guiding sales people Daily 1 on 1 with each sales person focused on customer requirements and how to improve service levels Daily operations status and planning meeting to ensure communication between sales, warehousing and production to ensure customers are serviced at the expected and communicated level Customer liaison and resolution of complaints Identify reasons for customer dissatisfaction and suggest improvement plans to line manager Maintain retail and wholesale price lists against group recommendation as highlighted by line manager Ensuring daily cycle counts are conducted Process all stock credit notes Investigate reason for stock credits and reduce number contributing to stock outs or incorrect item sold Sourcing stock as and when required from alternate suppliers Maintain fully functional showroom with a full range of samples on display Ensure all samples are labelled Ensure all signage and posters internal and external are current Enforce all SOP's across all departments Participate in the growth strategies to support overall business objectives and plans Weekly operations meeting with all key staff and supervisors Maintain opening, closing and security requirements for the store Monitoring CCTV and Alarm system after hours Maintaining of building and outside of the premises ensuring it is clean, neat and presentable to all customers Ensure cleanliness is maintained on all departments Ensuring all equipment is fully functional, serviced and tested Ensure vehicle checks are done daily and maintained by warehouse controller Conducting Daily, weekly and monthly branch admin checks as highlighted by finance Daily processing of day end posting ( cash up, cashbook batches etc.) Daily posting and maintenance of expense issues and confirm requirement is correct Ensuring production output is achieved according to group standard, if not achieved escalate to line manager Ensuring Cab fit department maintains stock levels to service demand. Skills, Knowledge and Abilities: Computer Literate in google apps, and MS office (excel, word) Ability to motivate staff and create a positive environment Experience in the woodworking industry Experience in a supervisor or management position Management of people - min 15 people Experience on an ERP system, preferably SAGE Evolution Experience in implementing operational processes Leadership and decision-making qualities and skills Communication and interpersonal skills Education and Qualification: Grade 12 Qualification or equivalent Related tertiary qualifications Mandatory Requirements: Min 24 months experience in a supervisor or leadership position Grade 12 Qualification or equivalent Good physical health Own transport Apply for Job Position Name Surname Email Upload Your SA ID: Upload Your CV: Do you have a Grade 12 / Matric qualification? Kindly select your final English percentage: Kindly select your final Maths percentage: Do you have a relevant tertiary qualification? Kindly confirm qualification obtained: Do you have experience in a customer facing role within a retail store operation environment? What is your current cost to company salary? What are your salary expectations? Kindly motivate why you would be suitable for this position: #J-18808-Ljbffr