Food and Beverage Specialist

12 hours ago


Cape Town, South Africa More A House Full time

Key Responsibilities Operational Excellence Analyse current F&B operations across the hotel and fine dining restaurant and implement improved systems, workflows, and best practices in line with international 5-star standards. Conduct full assessments of service delivery, menu execution, guest flow, back-of-house operations, and staff performance. Develop and implement SOPs for all areas of F&B, ensuring consistency, professionalism, and operational clarity. Quality & Guest Experience Enhancement Elevate the guest experience through refined service rituals, storytelling, personalised touches, and sensory-driven dining moments. Collaborate with culinary and service teams to ensure flawless execution of standards. Conduct regular service audits and introduce corrective actions or training interventions as required. Concept Development & New Openings Lead or support the conceptualisation, planning, and successful launch of new F&B outlets or hotel expansions. Develop opening-critical paths, service concepts, menu direction, layout suggestions, and staff planning for new venues. Draw on previous opening experience to ensure operational readiness from Day 1. Training & Staff Development Mentor, coach, and train staff at all levels to achieve superior guest service, product knowledge, and service finesse. Design and deliver training sessions for service excellence, fine dining etiquette, beverage mastery, upselling, and guest engagement. Identify talent gaps and assist in building a high-performing F&B team. Menu & Beverage Programme Support Collaborate with the Executive Chef and Bar Manager to refine menu offerings, ensuring they meet luxury dining expectations. Assist in creating beverage pairings, wine list improvements, signature cocktails, and non-alcoholic experiences that elevate the brand. Monitor quality, cost efficiency, and guest feedback to maintain relevance and excellence. Financial & Performance Management Analyse revenue streams, cost structures, wastage, and pricing to optimise profitability without compromising quality. Support inventory control, supplier management, and forecasting. Contribute to F&B budgeting with a focus on growth, innovation, and sustainability. Brand & Standards Alignment Ensure all F&B experiences reflect the values, pillars, and identity of the Morea House brand. Maintain strict compliance with hygiene, safety, and luxury hospitality standards. Encourage a culture of excellence, accountability, and continuous improvement. Required Experience & Qualifications Minimum 57 years experience in luxury hotel F&B management or specialist consultancy roles. Proven track record of supporting or leading new hotel and outlet openings . Deep understanding of fine dining , premium guest service, wine service, luxury beverage programmes, and industry trends. Strong training, leadership, and coaching skills with the ability to inspire teams. Exceptional communication and guest engagement skills. Certifications in hospitality management, food service, wine, or related fields (advantageous). Key Competencies Strong operational insight and service intuition. High attention to detail and quality. Innovative thinker with the ability to elevate experiences. Mature leadership stylesupportive, confident, calm, and solution-driven. Ability to work under pressure in a fast-paced luxury environment. Commitment to excellence, guest satisfaction, and brand consistency. Purpose of the Role To elevate Morea Houses food and beverage offering to industry-leading status , ensuring our hotel and fine dining restaurant deliver impeccable, memorable, and world-class experiences that set new standards in luxury hospitality.



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