(Fluent English) Technical Support Consultant
4 weeks ago
Technical Support Consultant (remotely) Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do Provide exceptional support via emails Resolve issues related to OS, email systems, and other technical aspects of the product Assist customers with onboarding, billing inquiries, refunds, and general account management Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers’ sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role Excellent English skills (at least C1 for both spoken and written) Experience in technical support Strong understanding of operating systems, email systems, and related technologies. Comfortable with technology and eager to learn new tools KPI-driven, with a clear understanding of performance metrics Hands‑on experience with CRM (Zendesk preferred) Patience and resilience when handling complex cases or difficult customers Positive and responsible attitude Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) Benefits and Perks Fixed schedule: Monday‑Friday, 3 PM – 11 PM CET Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work‑life balance Responsive management interested in your growth and long‑lasting cooperation Greenhouse conditions for self‑development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills Visit our website: Disclaimer and Equal Opportunity Statement We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full time(Fluent English) L2 Technical Support Consultant (South Africa, remotely) Sandton, Gauteng, South Africa What you will do: Provide exceptional customer support via chats and emails Take ownership of technical issues reported by customers and triage them as needed Analyze and resolve customer inquiries containing technical issues or feedback Follow procedures...
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(Fluent English) Technical Support Consultant
4 weeks ago
WorkFromHome, South Africa SupportYourApp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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WorkFromHome, South Africa SupportYourApp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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(Fluent English) L1 Technical Support Consultant
4 weeks ago
WorkFromHome, South Africa Supportyourapp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeL2 Technical Support Consultant (South Africa, remotely) Be among the first 25 applicants. Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying...
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(Fluent English) L2 Technical Support Consultant
3 weeks ago
WorkFromHome, South Africa SupportYourApp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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(Fluent English) L2 Technical Support Consultant
3 weeks ago
WorkFromHome, South Africa SupportYourApp Inc. Full timePassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa Supportyourapp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as an L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeOverview Passionate about the world of tech? What if you had a chance to be a part of the world\u2019s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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(fluent English) Product Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Inc. Full timePassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
