(Fluent English) L2 Technical Support Consultant
3 weeks ago
Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do: Provide exceptional customer support via chats and emails Take ownership of technical issues reported by customers and triage them as needed Analyze and resolve customer inquiries containing technical issues or feedback Follow procedures for proper escalation to relevant internal teams and key stakeholders Maintain accurate records of failures, maintenance activities, and bugs Contribute to and maintain the company’s support knowledge base and related documentation Ensure compliance with the company’s Service Level Agreements (SLAs) What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role Hands-on experience with Windows and Linux operating systems Tech-savvy with hands-on experience in hardware troubleshooting Solid understanding of hardware and software interactions Experience working with logs and performing data analysis. Strong troubleshooting and problem-solving abilities Customer-oriented and responsible attitude Excellent interpersonal skills Will be a great plus: Experience with remote hardware debugging Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
-
(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full time(Fluent English) L2 Technical Support Consultant (South Africa, remotely) Sandton, Gauteng, South Africa What you will do: Provide exceptional customer support via chats and emails Take ownership of technical issues reported by customers and triage them as needed Analyze and resolve customer inquiries containing technical issues or feedback Follow procedures...
-
(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeL2 Technical Support Consultant (South Africa, remotely) Be among the first 25 applicants. Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying...
-
Remote L2 Technical Support Consultant
3 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeA leading Support-as-a-Service company in South Africa is looking for an L2 Technical Support Consultant. In this role, you'll provide exceptional customer support and troubleshoot technical issues. The ideal candidate has strong English communication skills and 1-2 years of technical support experience with hardware and software. This position offers a...
-
(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeOverview Passionate about the world of tech? What if you had a chance to be a part of the world\u2019s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
-
(Fluent English) L2 Technical Support Consultant
3 weeks ago
WorkFromHome, South Africa SupportYourApp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
(Fluent English) L2 Technical Support Consultant
2 weeks ago
WorkFromHome, South Africa Supportyourapp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as an L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
Remote L2 Tech Support Consultant
2 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeA leading SaaS support firm seeks an L2 Technical Support Consultant to deliver exceptional support remotely. Candidates should have strong English skills (C1), 1-2 years of relevant experience, and proficiency in Windows and Linux. This role involves troubleshooting customer inquiries and maintaining records. Enjoy flexible hours and a multicultural...
-
Remote L2 Technical Support Specialist
2 weeks ago
WorkFromHome, South Africa Supportyourapp Full timeA leading Support-as-a-Service company is looking for an L2 Technical Support Consultant in South Africa. In this role, you'll provide exceptional customer support and troubleshoot technical issues. The ideal candidate should have strong English communication skills and 1-2 years of technical support experience with hardware and software. This position...
-
(Fluent English) Technical Support Consultant
4 hours ago
WorkFromHome, South Africa SupportYourApp Full time(Fluent English) Technical Support Consultant (remotely) 3 weeks ago | Be among the first 25 applicants Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while...
-
Remote L2 Technical Support Engineer
2 weeks ago
WorkFromHome, South Africa Supportyourapp Full timeA leading Support-as-a-Service company is seeking an L2 Technical Support Consultant in South Africa, Gauteng. The role involves providing exceptional customer support and troubleshooting technical issues. Ideal candidates are tech-savvy with experience in both Windows and Linux operating systems and possess strong communication skills. Join a multicultural,...
