Franchise Manager

5 days ago

Johannesburg, South Africa The Legends Agency Full time

Franchise ManagerSupport and coach stores across GautengOperations & Retail | R25,000 - R30,000 About Our ClientOur client is a nationally recognised quick-service restaurant brand with a strong footprint in South Africa. Known for their dynamic expansion and community focus, they are committed to delivering consistent customer experiences and operational excellence. This is an opportunity to join a company that values growth, innovation, and people development. The Role: Franchise ManagerThe Franchise Manager supports a group of stores within the Gauteng region, ensuring compliance with brand standards and operational targets. This role involves coaching store teams, resolving issues, and acting as the primary liaison between franchisees and the head office. Key Responsibilities Conduct regular store visits to assess operational compliance Coach and mentor store managers to improve performance Monitor sales KPIs and help stores achieve business targets Assist with local marketing initiatives and store-level problem-solving Ensure brand consistency and customer experience standards are upheld Support the rollout of training, audits, and process improvements About You 3+ years in retail or QSR operations, ideally in a multi-site support role Strong understanding of customer service and brand standards Excellent interpersonal and coaching skills Able to travel regularly within the region Resilient, adaptable, and hands-on Willingness to work QSR hours, including weekends and public holidays

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