Team Lead Course Management

CONSENSUS GmbH ( ) is a management and organizational consulting company specializing in conflict management and leadership development. In addition to our services in mediation, team and organizational development, we offer our own training programs for mediators. Our headquarters is located in Stuttgart, Germany, with additional offices in Cape Town, South Africa, and London, United Kingdom. At our CONSENSUS Campus ( ), we train mediators at various locations across Germany in accordance with the German Mediation Act. Our corporate group also includes CONSENSUS International Mediation (CIM) , our international division, which offers mediation services and training worldwide through the International Mediation Campus ( ). Responsibilities As Team Lead Course Management , you will be responsible for leading and coordinating the course management team, as well as planning, organizing, and further developing our German-language training programs at CONSENSUS Campus. You will serve as the primary point of contact for participants, trainers, and prospective clients, coordinating all organizational processes related to the training programs together with your team. A key part of your role is the continuous evaluation of the training programs and the optimization of existing processes in close collaboration with the department leadership. Since course management is handled from our Cape Town, South Africa office , residing in or near Cape Town is ideal. Your Key Tasks Leading the course management team, particularly coordination and task management Reporting to the department head Planning and scheduling training modules Planning and coordinating trainers Organizing ongoing and new course cycles Planning venues, catering, and training materials Managing registrations and participant data Handling complaints and customer feedback Supporting prospective clients and guiding them through the registration process Organizing and conducting information events together with the team Serving as the main contact for participants during the training Maintaining and further developing training materials Ensuring up-to-date website content (e.g., dates, offerings) Evaluating training programs and developing optimization proposals Teamwork You will work in a committed and collaborative team, sharing responsibilities within the course management team. Regular communication and mutual support are standard practice in our organization. Your Profile Languages : Native-level or excellent written and spoken German and English Communication skills : Confident, friendly demeanor via email and phone when interacting with clients Crisis communication : Competence in handling complaints from clients or internally Leadership experience : Initial experience leading teams Organizational talent : Enthusiastic about planning, structuring, and executing training programs Team spirit : Enjoys working with colleagues and actively contributing to the team Coordination skills : Able to keep track of multiple tasks at once Initiative & Proactivity : Independently identify tasks and drive processes forward Self-organization : Structure your work efficiently and reliably Location : Ideally located in Cape Town, South Africa or nearby Education : Completed vocational training or university degree, preferably in business or social sciences What We Offer A dynamic work environment with plenty of room for creativity A growing and innovative company A committed international team – partially on-site, partially remote Training opportunities in mediation and conflict management Flexible working hours and remote work options Would you like to use your skills to develop our German and international environment and are you ready to become part of an inspiring team? Then we look forward to receiving your application A position in an internationally active, rapidly growing company. Motivated team A motivated, supportive team and an innovative working environment. Learning opportunities The chance to work in an intercultural environment with diverse challenges and learning opportunities. We look forward to hearing from you Apply now to join a team dedicated to excellence and developing advanced solutions for our customers. We look forward to hearing from you The CONSENSUS Group is an international consulting firm specializing in mediation, conflict management and training. With our three core areas CONSENSUS Solutions, International Mediation Campus and CONSENSUS Campus, we offer tailor-made solutions for organizations, managers and teams. In addition, we operate the CONSENSUS Campus, a mediation academy that is also aimed at private clients and offers them practice-oriented training programs in the field of mediation and conflict management. As a growing company based in Germany, we operate internationally and work with a network of highly qualified experts. Apply with us now We look forward to a non-binding introductory meeting with you. Simply apply via the contact form and let’s find out if you are the right fit #J-18808-Ljbffr