Supervisor Call Centre Durban

5 days ago

Durban, South Africa Simply HR Payroll Full time

Reservations Supervisor A luxury Hotels and Resorts group with a Call Centre requires a highly competent and experienced Reservations Supervisor with Call Centre experience. Core Competencies include: Accurate, organized and able to multitask. Excellent communication skills (verbal and written). Bilingual would be an advantage. Strong customer service orientation and influencing skills. Excellent interpersonal and decision-making skills. Well presented with excellent elocution and conscious of brand representation. Ability to work independently and use initiative along with problem-solving abilities. Ability to build strong relationships with all stakeholders: clients, colleagues, and management. Must have good analytical skills with attention to detail. Must be a good team player and achieve objectives set out by management. Must be customer-oriented. Ability to work under pressure. Dependable. Duties & Responsibilities Ensuring that daily, monthly, and annual targets are met. Monitor and report on daily stats and performance. Mentor and coach staff daily to ensure maximum efficiency and productivity. Analyzing reports and identifying problem areas which need immediate corrective action. Performance management, coaching, and training of the team. Assist with day-to-day operations of a reservations call centre. Ensure work is evenly distributed to the team. Ensure escalated queries are resolved timeously. Supervise, guide, and provide direction to the team. Desired Experience & Qualification MS Office and Electronic Mail. Previous Call Centre Supervisory experience will be an advantage. Knowledge of Call Centre Management systems e.g. Genesys or similar Dialler system. Strong administration experience. Matric and minimum 2 years’ experience in a call centre environment. Package & Remuneration HR Services, Recruitment & Selection #J-18808-Ljbffr

  • Call Centre Consultants

    1 week ago

    Durban, South Africa Synergy Contact Centre (Nutux CX) Full time

    Synergy has rebranded and we're now trading as **NUTUN CX. **Be a part of that growth and join us today. We are looking for Customer Care Experts. If you have 12 months of call centre experience, then **we want YOU!** **Requirements**: - Excellent communication skills - Experience gained must be within the international market - Matric / Grade 11 **We...

  • Call Center Supervisor

    4 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers. Contribute...

  • Call Centre Agents

    2 weeks ago

    Durban, South Africa VESTER FINANCE Full time

    VESTER FINANCE:46 SYLVESTER NTULI ROAD, DURBAN Short-Term Insurance Agents Wanted – Durban Join Our Dynamic Call Centre Team! Are you an energetic, goal-driven sales professional with a passion for helping clients protect what matters most? STI Durban is expanding and we’re looking for experienced Short-Term Insurance Agents to join our fast-paced and...

  • Call Centre Agents

    1 day ago

    Durban, South Africa VESTER FINANCE Full time

    VESTER FINANCE:46 SYLVESTER NTULI ROAD, DURBAN Short-Term Insurance Agents Wanted – Durban Join Our Dynamic Call Centre Team! Are you an energetic, goal-driven sales professional with a passion for helping clients protect what matters most? STI Durban is expanding and we’re looking for experienced Short-Term Insurance Agents to join our fast-paced...

  • Call Centre Agent

    3 days ago

    Durban, South Africa Scholtz Partners International Full time

    Call Centre AgentArea; Durban - Northern suburbs Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Durban (Northern Suburbs) area to join their growing team....

  • Cash Centre Supervisor- Durban

    1 week ago

    Durban, South Africa Fidelity Services Group Full time

    **FCS** **Reporting to the Branch Manager** The above position is vacant at our Durban Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant...

  • Call Centre Agent

    2 weeks ago

    Durban, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative industry, with Avbob experience. Based centrally in Durban close to all transport routes. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success is in your...

  • Call Centre Consultant

    7 days ago

    Durban, South Africa Centrevo Full time

    WE ARE HIRING! CONTACT CENTRE CONSULTANTS FOR MOUNT EDGECOMBE,DURBAN **REQUIREMENTS**: - MATRIC - 6 MONTHS OR MORE INTERNATIONAL EXPEREINCE - GOOD COMMUNICATION SKILLS WATSAPP OUR RECRUITMENT TEAM NOW ON 0849857661 TO SET UP YOUR INTERVIEW. Ability to commute/relocate: - Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting...

  • Call Centre Agent

    2 days ago

    Durban, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative life insurance industry. Based centrally in Morningside, Durban close to all transport routes. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success is in...

  • Outbound Call Centre Agent

    2 weeks ago

    Durban, South Africa Exhilarate Full time

    Were Hiring: Call Centre Sales Agents (Umhlanga, Durban)IntroWe are a reputable Financial Services company based in Umhlanga, Durban, and we are looking for experienced, driven, and professional Call Centre Sales Agents to join our growing team. If you are passionate about sales, hungry for success, and want to work in an environment that invests in your...