Domain Architect

Job Description Join Us in Becoming the Best Bank in the World We appoint energized and motivated people for their potential and continuously look to fill talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients. Who We Are We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. Why Choose Us At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and can grow. About The Role We are seeking a Domain Architect for Service Management Systems to drive the development, standardization, and governance of architectural components within our service management domain. This is a senior, strategic role focused on building reusable, future-fit solutions that support IT Service Management (ITSM), HR Service Management (HRSM), and related capabilities across the enterprise. You will act as a subject matter expert and advisor, ensuring that all solutions are designed for scalability, maintainability, and innovation, while minimizing technical debt and complexity. Our Ideal Candidate Minimum 6–8 years’ experience in service management systems, with at least 4 years in domain or solution architecture roles. Strong technical background, ideally with hands‑on experience in engineering, networking, or related fields. Experience with service management technologies (e.g., ServiceNow, ITSM, or other), with a focus on architectural principles over specific tools. Excellent facilitation, communication, and problem‑solving skills. Deep understanding of business process design and the ability to recommend fit‑for‑purpose solutions. Innovative mindset with a track record of driving efficiency through technology. Exposure to large‑scale projects and new service implementations is highly advantageous. Key Responsibilities Develop and implement architectural standards and reusable components for service management systems. Govern and lead the adoption of best practices in integration, design, and process standardization. Advise on and review new service management requirements to ensure alignment with enterprise architecture and future technology trends. Facilitate collaboration between technical and business stakeholders, translating requirements into robust solutions. Identify opportunities for innovation, including automation, AI, and process optimization. Support the introduction of new services and manage the architectural impact of upgrades and enhancements. Ensure solutions are designed to minimize bespoke development and technical complexity. Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) A relevant tertiary qualification in Information Systems Skills Commercial Thinking Skills Communications Skills Attention to Detail Facilitation Skills Business Process Modelling skills (IDEF‑0, Financial Modelling, Enterprise Architect, BPMN, etc.) Negotiation skills Computer Literacy (MS Word, MS Excel, MS Outlook) Problem solving skills Conditions of Employment Clear criminal and credit record Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industry: Banking Location Cape Town, Western Cape, South Africa #J-18808-Ljbffr