Network Engineer L1

Job Description Why choose Logicalis? It’s not just IT solutions, it’s IT global know-how Logicalis is an international multi-skilled solution provider delivering digital enablement services to help customers harness digital technology and innovative services for powerful business outcomes. Our customers span industries and geographic regions, including financial services, TMT (telecommunications, media & technology), education, healthcare, retail, government, manufacturing, and professional services. We employ about 4,500 employees in modernising key digital pillars such as data centre & cloud services, security & network infrastructure, workspace communications & collaboration, data & information strategies, and IT operation modernisation. Logicalis partners with leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware, and ServiceNow. Logicalis employees are innovative, smart, entrepreneurial and customer‑centric, sharing an ambition to become the world’s leading IT solutions provider. We offer rapid decision‑making, personal development opportunities, and a supportive, inclusive environment that celebrates diversity. Join us and become part of something epic Role Purpose The Logicalis South Africa (LSA) Networks Team focuses on ensuring the smooth operation of our customers’ network environments, maintaining LAN and WAN availability at the highest level. Responsibilities include routine maintenance, implementing best practices on routers, switches, access points, wireless LAN controllers, and firewalls. As part of the Networks team, you will work on incidents, problems, and changes while adhering to ITIL principles. You will support a 24/7 shift team on a standby rotation and may work a staggered shift schedule to cover offshore customers in different time zones. You will collaborate with Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support. Role Responsibilities Maintain network availability for customers through routine maintenance, failover testing, and best‑practice implementation. Perform project‑related duties for new and changing infrastructure deployments required by LSA customers. Provide prompt technical assistance on customer incidents when the shift team and service desk have exhausted all possible avenues. Regularly update customers on progress of incidents, problems, and changes via telephone and email. Update Logicalis ticketing systems ServiceNow / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests. Complete customer change requests, including impact and risk analysis, and implement out‑of‑hours where required. Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities involving network support. Find technical solutions to problems where necessary and practical, without compromising commercial viability. Assume the ‘Lead Engineer’ role for some of LSA clients for support and projects, when required. Stay up to date and accredited with current technologies. Capture repeat faults and undertake root‑cause analysis. Proactively identify fault trends. Capture time and maintain a timesheet. Qualifications National High School Senior Certificate (or equivalent). Graduated or qualified by experience. Cisco CCNA, Huawei HCIA, or Fortinet NSE 4 certified – mandatory. Cisco CCNP, Huawei HCIP, or Fortinet NSE 4/5/6 – preferred. ITIL v3 Foundation – preferred. Experience Minimum 2 years of general IT support experience. Minimum 2 years of dedicated networking/security experience. LAN, WAN, and network security experience. Strong understanding of network infrastructure, hardware, and protocols. Ability to implement, administer, and troubleshoot network devices such as routers, switches, access points, wireless controllers, and firewalls. Knowledge of application transport and network infrastructure protocols. Ability to create accurate network diagrams and documentation for design and planning. Ability to think through problems and visualise solutions. Capability to provide specific and detailed information for hardware and software selection. Quick learner of new or unfamiliar technology using documentation and online resources. Person Requirements High command of the English language, both written and verbal. Self‑motivated and capable of working independently. Strong communication skills with end‑users. Ability to work in a busy, highly pressurised environment handling high‑impact incidents, problems, and changes. A structured and organised approach to complex problem determination and solving. Numerate and literate with an eye for detail. Punctuality. Excellent verbal and written communication skills. Flexibility and adaptability to changing priorities with promptness, efficiency, and ease. Proficient analytical and decision‑making skills. Capacity for gathering and scrutinising data to identify issues, opportunities, and patterns. Good listening skills with the ability to communicate technical issues and resolutions to people of varying technical levels. Proficient relationship‑building skills – predict customer behaviour and respond accordingly. Strong service‑oriented (’can‑do’) culture with an internal customer focus, committed to exceeding customer expectations. Dynamic but aware of the views and feelings of others. Professional & diligent team player able to work independently and be self‑motivated. Enthusiastic, energetic, and confident. Demonstrate clear purpose, enthusiasm, and commitment. Ability to train users effectively. Code B driving licence (or licence that includes B) and own transport. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Logicalis by 2x. #J-18808-Ljbffr