IT Technician

Key Responsibilities: Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including installation, configuration, and troubleshooting of computer hardware, software, and peripherals at the Plant Perform routine maintenance and upgrades on IT-related systems to ensure optimal performance and security Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP, Weighbridge, CCTV, and other software and technologies Manage user accounts, permissions, and access rights within the MS 365 environment Collaborate with Head Office and remote IT teams to resolve technical problems and implement effective solutions Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations Stay up to date with the latest advancements in IT technology and propose enhancements to optimize system performance Provide training and technical guidance to end-users on various IT tools and applications Manage local data backups and solutions Manage local PABX solution. Other: Perform any other related duties in the interest of CEMZA as instructed. Work according to Integrated (Environmental and Quality) Management System requirements Minimum Requirements: A relevant tertiary qualification in IT 3 years experience in IT technical support. Previous experience as a field technician is preferred. Medically fit Willing to work additional hours and be on standby. A valid drivers licence and own vehicle Skills and Competencies: Strong interpersonal skills Understanding IT networks and software configuration Advanced practical knowledge, processes, and safety Advanced problem-solving skills Communicate Effectively Drive Innovation Drive Sustainable Solutions