Sales Customer Service Manager

2 days ago

Somerset West, South Africa Time Personnel Full time

REQUIREMENTS Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous 35 years of experience in managing sales, customer service, technical support or help desk teams Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles Strong leadership and communication skills A proactive mindset and solution driven A passion for improving systems and helping people succeed DUTIES Lead, mentor, and develop the help desk team to ensure high levels of performance and morale Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required Build a culture of professionalism, accountability, and continuous improvement Hire new staff according to team requirements Train the team following quarterly reviews and where there are shortfalls in skills Develop and execute a help desk strategy that aligns with company goals and drives operational excellence Establish clear policies, procedures, and service standards to ensure consistency and high-quality support Document and update standard operating procedures (SOPs) to ensure consistency and compliance Motivate the team to consistently meet or exceed their KPIs. Serve as the final escalation point for critical or complex support cases Track and analyse key performance indicators (KPIs), including Ticket resolution times Prepare and present weekly reports to the Managing Directors, highlighting bottlenecks, network specific issues, and clear actions for improvement Conduct regular quality assurance checks to maintain service excellence Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

  • Sales Customer Service Manager

    1 day ago

    Somerset West, South Africa Time Personnel Full time

    **Job Overview**: - **Application Deadline**: 3 January 2026 - **Job Location**: Somerset West, Western Cape - **Job Title**: Sales Customer Service Manager - **Education Level**: Diploma - **Job Level**: Management - **Minimum Experience**: 5- 7 Years **Sales Customer Service Manager - Somerset West.**: Are you a focused, driven manager who leads by...

  • Sales and Customer Service Agent

    1 week ago

    Somerset West, South Africa ARC Business Process Outsourcing Full time

    Job Post Summary: Inbound and Outbound Sales Agent Key Requirements: - Neutral accent: Effective communication is crucial in this role, and a neutral accent is required to engage with a diverse customer base confidently. - Working Hours: The position is based on Eastern Standard Time (EST), ensuring smooth coordination with our target market. - On-site...

  • Sales and Customer Service Agent

    2 weeks ago

    Somerset West, South Africa ARC Business Process Outsourcing Full time

    Job Post Summary: Inbound and Outbound Sales Agent Key Requirements: - Neutral accent: Effective communication is crucial in this role, and a neutral accent is required to engage with a diverse customer base confidently. - Working Hours: The position is based on Eastern Standard Time (EST), ensuring smooth coordination with our target market. - On-site...

  • Associate Director of Customer Service

    1 week ago

    Somerset West, South Africa Helderberg Personnel Full time

    My client, a leading international specialist provider of international personal financial solutions is seeking to employ an Associate Director of Customer Service. - administration manager|customer service manager **Key Responsibilities**: - Ensure that the customer service team works in collaboration with all other business - functions, consistently...

  • Customer Service Contact Centre Manager

    2 weeks ago

    Somerset West, South Africa HR Innovation Full time

    The contact centre serves as a control centre for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a results-driven individual who can effectively lead a team, optimise processes, and ensure exceptional customer service delivery. Leadership: Provide strong...

  • Operations and Service Manager

    2 weeks ago

    Somerset West, South Africa H2O Somerset West Full time

    An establish water purification company in Somerset West is looking for Operations and service desk manager to jAn establish water purification company in Somerset West is looking for Operations and service desk manager to join their team. Duties, but not limited to: - Managing daily schedules of field operatives for optimum efficiency. - Route planning of...

  • Client Service Manager

    5 days ago

    Somerset West, South Africa Helderberg Personnel Full time

    client service manager **Requirements**: - Minimum qualification Grade 12. - Relevant tertiary qualification will be advantage. - Refrigeration knowledge will be advantage. - Minimum of 5 Years experience in a customer-service environment. - Minimum of 3 Years’ experience in a supervisory/management role. - Computer literate (Excel, Microsoft Word,...

  • Cosmetics Sales Specialist — Upsell

    1 week ago

    Somerset West, South Africa Clicks Group Full time

    A leading retail company in Somerset West is seeking a customer service representative to drive sales and enhance customer satisfaction. The ideal candidate will have a Matric/Grade 12 and experience in cosmetics. Responsibilities include maximizing sales through effective selling techniques and creating an appealing shopping environment. Join our team to...

  • Dealer Sales Representative

    5 days ago

    Somerset West, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet**Job category**:Sales and Purchasing**Location**:Somerset West**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker’s Sales department requires a consultant to promote TRACKER to the Dealer industry and to meet sales and operational targets. The objective is to...

  • Customer Service Officer

    1 week ago

    Somerset West, South Africa University of Fort Hare Full time

    Customer Service Officer (Client Operations) - Permanent SW Admin / Secretarial Finance Insurance Western Cape , Somerset West Financial Services concern with offices in Somerset West is seeking to employ a Customer Service Officer in their Client Operations department. The successful candidate will support a team to work efficiently and produce a high...