Service Ambassador
2 weeks ago
Your Purpose The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement. Responsibilities Control access into the facility Communicate and provide information to staff, members and prospective members Deliver on member needs and experiences from entry to exit Adhere to operational standards, and administration policies and procedures Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets Drive digital engagement with members on our various platforms as our digital offering evolves Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs Retain members Build member relations Resolve complaints for each member or incident Engage members to our fitness initiatives (events) to increase member retention Promote safe exercise Manage member adherence to club rules and standards Manage member adherence to safety protocol Maintain the cleanliness of the floor Participating in Ongoing Training & Self-Development Participating in ongoing training and self-development is expected of all Service Ambassadors to continually enhance service delivery and member experience. Minimum Requirements Grade 12 Senior Certificate or NQF Level 4 equivalent Successful completion of Reception Academy Good understanding and knowledge of digital platforms Sound knowledge of Virgin Active exercise experiences Comprehensive understanding of the customer journey and the desired customer experience Sound knowledge of club rules, operating standards and safety protocol Minimum of 12 months experience within a face to face customer facing role Proven ability to resolve member questions and queries Embody the business values People centric Passionate about exercise We’d like you to have… Adaptability (must be able to adapt to a fast paced, changing environment) Be curious (must be willing to succeed, seek opportunities to learn and grow) Have a winning mentality (must be willing to go over and above to achieve success) Must be motivated to achieve success. A commitment to making a difference in people’s lives. A Growth mindset The ability to work independently. Trustworthiness (must always act in doing the right thing) A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientation Administer First Aid (valid First Aid Level 1 certificate) Excellent relationship-building skills Problem-solving skills Good communication skills Ability to resolve conflict We'd love you to have… Wellness knowledge, beyond the health club The ability to make quick and bold decisions. The ability to be agile. The ability to be collaborative. High Interpersonal skills (EQ) Referrals increase your chances of interviewing at Virgin Active South Africa by 2x #J-18808-Ljbffr
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Service Ambassador 22.5 Hours
1 week ago
Durban, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose...** The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online....
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Service Ambassador 22.5 hours
5 days ago
Durban, South Africa Virgin Active South Africa Full timeService Ambassador 22.5 hours Virgin Active South Africa – Durban, KwaZulu-Natal, South Africa Seniority level: Entry level Employment type: Full-time Your Duties And Responsibilities Conducting Front of House Duties Control access into the facility Communicate and provide information to staff, members and prospective members Deliver on member needs and...
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Service Ambassador 22.5 hours
1 day ago
Durban, South Africa Virgin Active South Africa Full timeYour Purpose The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This...
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Member Experience Ambassador
5 days ago
Durban, South Africa Virgin Active South Africa Full timeA leading fitness company in Durban, KwaZulu-Natal, seeks a Service Ambassador to enhance member experiences. Responsibilities include front of house duties, engaging with members, and ensuring a safe and clean environment. Ideal candidates should have a Grade 12 certificate and experience in customer-facing roles. The company values adaptability,...
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Customer Marketing Ambassador
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Durban, South Africa diginu Full timeCustomer Marketing Ambassador – KZN diginu® is a cutting‑edge tech company revolutionizing the on‑demand ordering industry. Our platform offers food, drinks, and grocery delivery with a powerful cashback rewards program. Available on both the Apple App Store and Google Play, we’re rapidly expanding across South Africa with global ambitions. Role...
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Durban, South Africa Ambassador Human Resource Solution Full timeROLE PURPOSE - To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units, and management of service providers and maintenance of the building. ROLE DELIVERABLES **Key Performance Areas**: 1. Marketing 2. Pre take on assessment 3. Take on, handover and record keeping 4....
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Service Advisor
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Durban, South Africa Clicks Group Limited Full timeAdvert reference: click_014249 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health and...
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Service Advisor
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Durban, South Africa Clicks Group Limited Full time**Listing reference**: 018295**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Durban - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...
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Brand Ambassador
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Durban, South Africa Smollan Full timeDrive sell-out| - Effective implementation of promotions - 1 - 2 years’ experience in retail, sales and promotions - Grade 12 - Communication Skills (verbal & written) - Customer service skills - Interpersonal skills - Promotional product/category knowledge - Negotiation skills - Selling skills - Plan & prioritisation - Multi-tasking - Persuasion skills -...
