IT System/Business Analyst

IT System/Business Analyst (Credit Enablement) Join to apply for the IT System/Business Analyst (Credit Enablement) role at RMB - Rand Merchant Bank. RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. The Credit Analytics Team in RMB Credit Enablement is responsible for multiple systems, focusing on the core function of Credit Origination, working closely with our Data Warehouse and Exposure & Limits Management teams. We service multiple divisions in RMB from Banking, Markets and Credit to Risk & Compliance. In this role you will design, specify, build, configure and test solutions that enable the business to deliver quality solutions and a client‑centric orientation, including pricing and risk management solutions and related IT processes. Responsibilities Build and maintain professional working relationships with all stakeholders, initiating dialogue, listening, advising, influencing and negotiating to achieve win‑win outcomes. Initiate meetings with key stakeholders to track progress, manage expectations and ensure requirements are delivered. Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts. Anticipate consequences and adapt problem solving based on continual feedback. Act speedily to resolve problems, queries and complaints. Adapt communication styles to meet the needs of different audiences. Facilitate one‑on‑one or group workshops to elicit, analyse, communicate and validate requirements for changes to business processes, policies and relevant IT systems. Analyse dashboard statistics daily, weekly and monthly to improve productivity. Collate data and submit reports as required. Follow up to ensure flagged issues are resolved and closed out. Utilise data to improve efficiency and reduce errors. Continually identify opportunities to enhance reporting efficiencies. Demonstrate urgency and initiative in handling and resolving queries. Follow correct escalation processes in handling client complaints. Follow through to ensure queries are promptly and efficiently resolved. Inspire a culture of pride in the RMB brand; always act to preserve and enhance brand value. Drive best‑in‑class solutions and practices. Maintain personal quality and productivity standards consistently and accurately. Stay relevant and up to date with relevant knowledge. Take ownership and accountability for tasks and activities. Maintain a positive attitude and respond openly to feedback. Handle stress in ways that do not negatively impact others. Continually share debate and communicate learnings. Be proactive in anticipating potential problems and monitor progress to ensure small details are not missed. Take ownership of personal career development leveraging formal and informal opportunities. Flag and debate issues constructively, focusing on solutions. Promote a friendly cooperative climate, understand group dynamics and apply facilitation techniques to achieve collective goals. Be sensitive to others’ feelings, needs, values, views and attitudes; be courteous and diplomatic when dealing with difficulties. Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices. Ideal Candidate Completed a BTech or a relevant Degree. 4–5 years' experience in a System Analyst role. Previous Credit Origination experience. Access & Opportunities Opportunities to network and collaborate. Opportunities to innovate. Our Values Curious & courageous – driven by a desire to learn and to push boundaries. Obsessed with mastery – constantly striving to become better. We look forward to engaging with you further. Apply now. #POST #RMB -IK1 Applications will not be accepted on 08/12/25 and onwards. Submit applications ahead of the closing date indicated. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose. #J-18808-Ljbffr