Business Systems Analyst

Business Systems Analyst Get AI‑powered advice on this job and more exclusive features. Overview Glacier by Sanlam is a leading financial services provider, delivering focused investment services through specialist teams to meet clients’ investment needs. We offer a comprehensive range of investment solutions including local, international, retirement, and guaranteed products. Key Outcomes Understand Business Needs: Analyse and gain a deep understanding of business needs as they relate to potential changes or transformations, ensuring alignment with business objectives. Advise on Optimal Solutions: Serve as a trusted advisor to business stakeholders, providing guidance on the best outcomes for specific business problems or initiatives, based on thorough analysis. Facilitate Collaboration: Lead and facilitate group workshops and meetings to gather insights, refine requirements, and foster collaboration between business stakeholders, development teams, and analysts. Bridge the Gap Between Technical and Non‑Technical Teams: Clearly explain technical concepts and jargon to non‑technical stakeholders. Gather and Document Requirements: Identify, capture, and clear, actionable business and system requirements. Simplify and Communicate Requirements: Break down complex requirements into simple, understandable formats. Build Strong Relationships: Develop and maintain strong relationships with key stakeholders to ensure alignment and effective communication throughout the project lifecycle. Enhance Business Processes: Model, analyse, and improve business processes across various business units, systems, and workflows. Support Solution Implementation: Oversee the implementation, testing, and deployment of solutions, including facilitating UAT. Drive Business Transition and Change Management: Support business transition by facilitating change management processes. Contribute to Continuous Improvement: Assist in ongoing development and refinement of the business analysis framework, methodologies, and best practices. Collaborate within Agile Framework: Work seamlessly within an agile team, following Scrum principles. Qualifications and Experience Bachelor’s degree in business, Finance, Information Technology, Computer Science, or a related field. Certification in Business Analysis (e.g., CBAP, CCBA) is an advantage. Agile/Scrum Certification (e.g., Certified ScrumMaster, PMI‑ACP) is an advantage. Minimum 5 years of experience as a Business Systems Analyst or in a similar role. Experience in the Financial Services Industry or other relevant sectors (e.g., healthcare, technology). Proven experience in an Agile environment, ideally working within Scrum teams. Experience with Business Process Modelling (BPM), mapping workflows, and improving business processes. Hands‑on experience with business analysis tools such as Azure DevOps, Confluence, and process modelling software. Strong understanding of functional and non‑functional requirements, use cases, and user stories. Experience with User Acceptance Testing (UAT), including creating test cases, coordinating testing, and validating solutions. Experience with stakeholder management and building relationships with business owners, product owners, development teams, and end‑users. Familiarity with web‑based technologies (APIs, web portals, cloud infrastructure). Knowledge of industry regulations and compliance standards relevant to web‑based financial applications (e.g., FICA, POPIA, FAIS, ECTA). Understanding of user experience (UX/UI) principles to collaborate with designers. Competencies Client focus Cultivates innovation Collaborates Being resilient Drive results Business Process Modelling and ImprovementTechnical Understanding Compliance and Regulatory Knowledgeli> Data Analysis and Reporting Change Management and Support Documentation and Requirement Management Time Management and Prioritisation Attributes Detail‑Oriented Strong Communicator Adaptable Problem‑Solver Integrity, Honesty, Respect Additional Information We’re all about building strong, lasting relationships with our employees. You will have opportunities for growth across Sanlam’s business clusters. #J-18808-Ljbffr