IT Services Specialist: Online Trading

Sanlam Private Wealth crafts customised investment portfolios for high net worth private clients, charitable institutions, trusts and corporate entities. With assets under management and administration of more than R240 billion, we offer a comprehensive and integrated suite of wealth management solutions. These include equity, retirement and offshore investment portfolios, fiduciary and tax services, an equity-backed finance offering, a global stockbroking service and derivatives trading. At Sanlam Private Wealth, our clients are at the core of everything we do. For this reason, we employ people with passion – individuals who thrive in an entrepreneurial, high-energy environment. Sanlam Private Wealth is part of the Sanlam Investment Group – the largest, most diversified investment firm in South Africa, with a growing footprint on the African continent and in India. What will you do? Client service: Client setup, admin assistance, troubleshooting and solving technical queries, order management advice, end client training Setup and grant login access to the various Online platforms. Reset passwords. Solving all client IT related queries via phone or email Technical consultant for all online trading clients Website development and maintenance: Website content updates using FTP and CMS systems Update web content for the various reporting areas Make changes to webpages Program and develop new webpages Assist with queries relating to the various websites where applicable IT Systems Management: Microsoft.Net basic understanding for minor changes or in-depth troubleshooting Ad hoc reports direct from DB using SQL Monitoring of Data Files daily for the portfolio and cash values Upload corporate actions on website Manage client access on the iTrade site Ensure the smooth operation of SPW client online share trading Provide 1st and 2nd line technical support Testing of web content and logins Monitoring the website after the Sanlam network maintenance Daily monitoring of JSE prices and market data graph updates Security Management and audits Renewal of annual certificates Monthly reporting to the manager Ad hoc assistance to users including training of internal users Admin Assistance: Assist the admin team in general when necessary Qualification and Experience Bachelor degree in IT and/or industry related qualification Exposure to web development and web frameworks JSE Dealers Exam or commitment to obtain Knowledge and Skills Basic understanding of the investments and stockbroking environment preferable Previous IT helpdesk experience will be an advantage Fluency in Afrikaans will be an advantage Proficient in MS Office Personal Qualities Strong numerical orientation Highly organized with a high level of customer focus Accurate and detail oriented Critical and analytical capability Ability to perform well under pressure and show maturity, confidence and resilience Excellent listening, communication and interpersonal skills Pro-Active approach to work, clients, problem solving Learning agility and curiosity Passionate ownership for results Our aim is to help you build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Mi-way, as well as the Group Office – the Sanlam Group provides many opportunities for growth and development. Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. To be considered for the above opportunity please upload your detailed CV on or before 14 November 2025. Please note that if you are not contacted within two weeks after the closing date your application has been unsuccessful. Our commitment to transformation The Sanlam Group is committed to transformation and embracing diversity, and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities. #J-18808-Ljbffr