Client Success Manager

Our Client is a cutting-edge digital marketing agency specializing in performance-driven advertising. They partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Their team is fully remote and globally diverse, united by a shared passion for creativity and innovation. If you’re passionate about client success, digital strategy, and building lasting relationships, Our Client offers a collaborative and fast-paced environment where your impact is felt every day. Overview As a Client Success Manager, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support. You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes. You’ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction. Responsibilities Manage client relationships through weekly virtual meetings and ongoing communication via Slack. Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals. Foster client relationships, ensuring all clients are satisfied, comfortable, and educated on any topic we are working on. Identify upsell opportunities and introduce new offerings that align with client needs and business objectives. Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively. Use ClickUp to log and track detailed deliverables from intake through to completion. Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes. Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations. Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance. Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making. Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals. Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner. Support a high standard of service that drives retention and long-term client success. Qualifications Your Perfect if you have: Exceptional English, relationship-building and communication skills, both verbal and written. Experience in running Google Ads or reporting in detail on Google Ads. Ability to collaborate cross-functionally with media buyers and designers to meet client objectives. Strategic, detail-oriented mindset with strong time management skills. Extroverted, thrives on calls and communicating with clients. Confident leading client calls via video with a polished and professional presence. Customer-first approach to solving problems and driving success. Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards. Crisis management and aversion skills. Great negotiating and people management skills. Bachelor’s degree in Marketing, Communications, Social Sciences, Business, or a related field. 2–3 years of experience in account management, client services, or a similar role in a digital marketing environment. Proven track record of managing client relationships, marketing campaigns, and delivering results. Experience with project management software, CRM platforms, and video conferencing tools. Experience in a fast-paced, high-growth digital agency or marketing organization is a plus. Ability to simplify technical or data-heavy topics into actionable insights for clients. Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs. (is a big benefit but not a requirement) You’ll Excel in this role if you: Thrive in a client-facing environment and enjoy building long-term relationships. Get energized from talking to people and building meaningful connections. Are highly organized, detail-oriented, and comfortable managing competing priorities. Have a strategic mindset and love translating data into clear next steps. Enjoy collaborating across departments to bring creative marketing ideas to life. Are passionate about helping clients grow through smart, data-informed marketing. #J-18808-Ljbffr