Client Success Manager
3 weeks ago
Client Success Manager We are seeking a proactive, detail-oriented Client Success Manager to oversee investor communications, manage daily operational workflows, support lead nurturing, maintain a strong digital presence, and ensure our CRM and reporting processes run smoothly. This role is essential in supporting investor relations, enhancing customer experience, and ensuring the efficiency of our sales and onboarding pipelines. The ideal candidate is highly organized, resourceful, comfortable with technology, and able to manage multiple touchpoints across platforms and communication channels. This role replaces a current team member and requires someone ready to step into an established workflow and continuously improve it. Key Responsibilities Daily Communication Manage Meta Business Suite DMs/comments (respond, resolve, delete harmful comments) Respond to all GoHighLevel (GHL) inbox messages (email/SMS/calls) Monitor multiple inboxes for investor/support inquiries and update records accordingly Lead Nurturing & Calling Daily WAVV call outreach to Smart Lists (Hot leads, Booked Calls, No-Shows, Webinar leads) Follow up with SMS and maintain accurate notes in CRM CRM Management Mark appointment results (show/no-show/canceled) Spot‑check Opportunity Pipeline vs. Transactions; ensure data accuracy Identify email typos, automation issues, and fix/flag errors Monthly: verify new investors complete ACH connections, including wire senders Marketing & Online Presence Monthly review of online presence and competitor positioning Assist with UTM performance tracking Create and schedule monthly social media posts (FB/IG/LinkedIn) with a 30‑day buffer Facilitate and sometimes lead webinar sessions with customers Weekly & Monthly Reporting Weekly: call summaries, pipeline accuracy, capital raise status, Meta comment tracking, AI conversation insights Monthly: total raised (Pipeline vs. Portal), capital insights, KYC expenses, accreditation/age reports, maturity/notice dates, ACHQ expenses Requirements Qualifications Fluent in English speaking language 2‑4+ years in Client Success, Investor Relations, CRM management, or similar role Experience with GoHighLevel (required or strong willingness to learn quickly) Strong phone communication and client‑facing skills Highly organized with exceptional follow‑through Comfortable with multitasking and managing multiple systems Social media content and basic design familiarity is a plus Strong analytical and reporting abilities Ability to work US hours Investor Relations experience is a plus Success Traits Proactive problem solver High attention to detail Clear communicator Tech‑savvy and fast learner Works well independently and with leadership Consistent, dependable, and accountable Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries IT Services and IT Consulting Location Johannesburg, Gauteng, South Africa (Remote) #J-18808-Ljbffr
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Client Success Manager
2 weeks ago
WorkFromHome, South Africa Visa Inc. Full timeOverview The Client Success Manager is a client-facing, individual contributor role serving as a Commercial & Money Movement Solutions subject matter expert (Visa Direct, Visa Commercial Solutions & Visa Government Solutions) accountable for supporting a portfolio of Visa clients. Partners with Account Team members in Client Services, Sales and Product to...
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Client Success Manager
2 weeks ago
WorkFromHome, South Africa Visa Full timeJoin to apply for the Client Success Manager role at Visa. Visa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most...
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Client Success Manager
3 weeks ago
WorkFromHome, South Africa MasterStart Full timeClient Success Manager Join to apply for the Client Success Manager role at MasterStart We are seeking a highly organised, detail-oriented, and proactive Client Success Manager to support the successful implementation of MasterStart’s corporate learning programmes. In this role, you will act as a pivotal liaison between internal departments (including...
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Client Success Manager
3 weeks ago
WorkFromHome, South Africa Cyberlogic Full timeClient Success Manager at Cyberlogic LOCATION: Stellenbosch, Cape Town (Hybrid) ABOUT CYBERLOGIC Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients across numerous industries—including the international maritime sector—Cyberlogic specializes in IT leadership, cyber...
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Client Success Manager
2 weeks ago
WorkFromHome, South Africa Cyberlogic Full timeClient Success Manager / Technical Account Manager LOCATION: Stellenbosch, Cape Town (Hybrid) Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber...
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Account Manager
2 weeks ago
WorkFromHome, South Africa Keen Full timeAbout Keen At Keen, we put client relationships at the center of everything we do. As a trusted partner, we ensure clear communication, proactive support, and seamless collaboration so our clients feel confident and achieve measurable results As part of our dynamic client services team, we are looking for a dedicated Client Success Manager (Account Manager)...
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Client Success Manager
3 weeks ago
WorkFromHome, South Africa Talent Sam Full timeOur Client is a cutting-edge digital marketing agency specializing in performance-driven advertising. They partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Their team is fully remote and globally diverse, united by a shared passion for creativity and innovation. If you’re passionate about client...
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Consultant, Client Success
3 weeks ago
WorkFromHome, South Africa Visa Inc. Full timeSupport and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products. Ensure Client operational goals and success metrics for their overall Visa product...
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Consultant, Client Success
4 weeks ago
WorkFromHome, South Africa Visa Full timeVisa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely each year between consumers, merchants, financial institutions, and government entities worldwide. Our mission is to connect the world through an innovative, convenient, reliable, and secure payments network that enables individuals, businesses, and...
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Remote Client Success Manager | Client Relations
2 weeks ago
WorkFromHome, South Africa Keen Full timeA dynamic digital marketing firm is seeking a Client Success Manager (Account Manager) in Cape Town, South Africa. This fully remote role focuses on strengthening client relationships and ensuring satisfaction. You will coordinate onboarding, provide performance reports, and drive retention across clients’ portfolios. Ideal candidates should have 2–4...
