Wine Lounge Supervisor

3 weeks ago

Stellenbosch, South Africa Delaire (Pty) Ltd Full time

Delaire Graff Estate’s bespoke Wine Lounge is looking for a Wine Lounge Supervisor to assist the Wine Lounge Manager/Assistant Wine Lounge Manager on a day-to-day basis with all the responsibilities in the Wine Lounge.

 

Main Responsibilities:

  • Communicating relevant information to Wine Lounge team, Wine Lounge Manager/Assistant Wine Lounge Manager, Cellar and guests
  • Responding to guests’ bookings on e-mail and any requests.
  • Engaging with the guests in the Lounge by being present, keeping an eye on service and constant interaction with guests and responding to their needs and requests.
  • Training and quality control of Wine Lounge staff
  • Doing daily cash-ups and notifying any other departments/suppliers of relevant information and daily orders.
  • General administrative duties, including record keeping, staff management & training

 

Main requirements:

  • Grade 12
  • Preferably 1-2 years previous restaurant supervision/wine tasting experience
  • Passionate about wine and the hospitality industry
  • Applicable product knowledge
  • Excellent interpersonal- & communication skills
  • Strong customer service orientation
  • Ability to maintain a professional working relationship with all departments
  • Comfortable in dealing with very distinguished clientele
  • Must be well-presented
  • Flexibility and Accountability
  • Enthusiastic personality

 

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