Clinical Lead

About the CompanyFounded in Medi2data powers access to consented and curated medical data through cutting-edge technology and specialist services. We streamline and digitise the secure exchange of medical information, supporting GP practices, Instructing parties, and patients. By addressing challenges on both the demand (Client Services) and supply (Primary Care Services) sides of the ecosystem, we enable faster, more efficient, and compliant medical data transactions. We are transforming how medical data is accessed and managed in the digital age.This role operates across Medi2data's three core divisions - Primary Care Services, Client Services, and Medi2cert - delivering innovative, technology-driven solutions to GP practices, enterprise clients, and consumers. Our Primary Care Services division supports GP practices in streamlining medical reporting through eMR, our SaaS platform, and eMR+, our fully managed outsourced service - ensuring accuracy, security, and efficiency in producing electronic GDPR compliant medical reports. Client Services works with enterprise clients to facilitate the fast, compliant, and secure delivery of medical evidence, leveraging AI-driven automation, digital workflows, and clinical expertise to enhance decision-making and operational efficiency. Medi2cert (D2C) provides consumers with seamless access to premium medical certification services, allowing them to obtain the documentation they need quickly and securely.Across all three divisions, we combine advanced technology, clinical governance, and a customer-centric approach to deliver market-leading solutions. As an NHS-accredited supplier, we uphold the highest standards of data security and compliance, ensuring that our partners and customers can confidently rely on the integrity and efficiency of our services. This role is integral to driving innovation and operational excellence across the Medi2data Group. Reports To : Head of Operations Banding : Band 3 Location & Term : Cape Town; Full-time (Monday – Friday); Permanent; On-site Job Overview The Clinical Lead will be an experienced, GMC-registered medical doctor with a strong background in clinical governance, quality assurance, and patient safety. They will be responsible for upholding and continuously improving the highest standards of clinical quality, governance, and safety across Medi2data's medical reporting services. This role combines medical expertise with strategic and operational leadership. The Clinical Lead will support and guide both the clinical and operational teams to ensure that all medical reporting activities are carried out with accuracy, integrity, and efficiency. They will serve as the senior clinical authority within the business, providing oversight on complex or escalated cases, resolving clinical issues and complaints, and ensuring that lessons learned translate into measurable improvements. In addition, the Clinical Lead will take ownership of clinical communication within the organisation, ensuring alignment and clarity between clinical and non-clinical teams. Externally, they will represent Medi2data in all clinical matters, engaging with clients, regulators, and stakeholders to build trust and maintain the organisation's reputation for excellence. The position requires a proactive leader who can balance clinical rigour with operational pragmatism, driving innovation in processes while safeguarding quality and patient safety at all times. Key Responsibilities Clinical Leadership & Governance Lead on clinical quality assurance and auditing of medical reports. Develop and embed Medi2data's clinical governance framework, working collaboratively with the Clinical Governance & Safety Officer. Ensure compliance with professional, ethical, and regulatory standards in all clinical activities. Monitor clinical risks and contribute to incident reviews, learning, and continuous improvement initiatives. Take ownership of handling clinical issues and complaints, ensuring prompt investigation, resolution, and learning from outcomes. Medical Reporting & Review Undertake review and preparation of medical reports and certificates. Review and validate complex or escalated medical reports to support the medical reporting nurses. Provide clinical advice and guidance to clinicians and operational colleagues on case queries. Ensure consistency, clarity, and accuracy in clinical reporting. Team Collaboration & Development Work closely with the Clinical Operations Manager to maintain smooth clinical workflows. Act as a mentor and clinical point of escalation for the Medical Reporting Nurses. Contribute to training, professional development, and feedback within the clinical team. Promote collaboration across departments and levels of the organisation, ensuring clinical and business success. Foster a culture of clinical excellence, patient safety, and evidence-based practice. Clinical Communication & Representation Serve as the primary point of contact for internal communication on clinical matters, ensuring clarity and alignment across teams. Represent Medi2data in external clinical communications, engaging with stakeholders, clients, and regulators as required. Prepare and deliver updates, reports, and briefings on clinical issues to internal leadership and external partners. Strategy & Continuous Improvement Support the design and implementation of clinical policies, procedures, and best practices. Drive innovation in clinical processes, ensuring efficiency without compromising quality. Stay up-to-date with relevant clinical guidelines and regulatory developments, advising the business on implications. #J-18808-Ljbffr