Graduate Customer Success Specialist
4 weeks ago
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- Job by industries
Accountabilities & Deliverables
Client Onboarding and Engagement:
- Assist in guiding clients through the onboarding process, ensuring they are comfortable with our products and services.
- Collaborate with senior team members to develop personalised engagement plans tailored to each client’s needs and goals.
Ongoing Client Support and Satisfaction:
- Learn to serve as a primary point of contact for clients, addressing inquiries, resolving issues, and providing timely assistance.
- Work with the Customer Success team to monitor client satisfaction, implementing feedback and suggesting improvements where needed.
Collaboration and Cross-functional Support:
- Work alongside the Sales, Product, and Support teams to understand client needs and ensure seamless service delivery.
- Learn to identify and escalate more complex client issues to appropriate team members, contributing to continuous improvements in client experience.
Relationship Building and Retention:
- Develop skills to build lasting client relationships by understanding each client’s business objectives and aligning them with our solutions.
- Support efforts to increase client lifetime value, actively engaging in initiatives to improve retention and loyalty.
Qualifications and Certifications
- Bachelor’s degree in Business, or Finance or a related field (required)
- Demonstrated interest and foundational understanding of financial services (required)
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