Operations & Maintenance Coordinator

3 weeks ago


WorkFromHome, South Africa The Cooperative Property Company Full time

Company: TCPC Africa Location: Cape Town CBD, South Africa (Remote / Office) Position Summary: TCPC Africa, the new South African arm of the UK-based The Cooperative Property Company, is seeking a highly organised and proactive Operations & Maintenance Coordinator. This role is the central hub for ensuring the smooth and efficient operation of a significant segment of our UK property portfolio. You will be the engine of our maintenance process, managing the entire lifecycle of work orders from initiation to completion. Responsibilities Intake & Triage: first point of contact for all incoming maintenance requests, log, acknowledge, and categorize each task. Prioritisation & Planning: assess and organize all logged tasks based on urgency, tenant impact, and contractual requirements to establish a clear order of operations. Stakeholder Liaison: central communication link, liaison with internal teams (such as Housing Support Officers) for task details and with tenants to schedule access and provide updates. Workforce Coordination: plan and dispatch maintenance operatives (e.g., “man in a van”), effectively manage daily schedules to maximize productivity and meet response targets. Process Management: oversee seamless execution of both planned preventative maintenance and reactive repairs, ensuring all activities align with company standards and deadlines. Closure & Documentation: ensure all completed jobs are formally closed out, document feedback from maintenance operatives and update relevant systems to reflect new status of each property. Qualifications & Experience Proven experience in a coordination, administration, or dispatch role, preferably within property management, facilities, or a related field. Experience with commercial or residential property portfolios is highly advantageous. Must be extremely organised with superior ability to manage multiple tasks and deadlines in a fast‑paced environment. Strong communication skills and ability to work effectively with a remote UK team and a variety of stakeholders. Proactive, problem‑solving mindset with relentless focus on seeing processes through to completion. Personal Attributes Highly organised and systematic. Proactive and takes initiative. Excellent communicator and coordinator. Resilient and persistent. Job Type: Full‑time Pay: R— (salary unspecified) Work Location: In person (remote option available) #J-18808-Ljbffr



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