Current jobs related to Client Services Agent - Midrand - Sanlam Limited
-
Client Services Agent
2 weeks ago
Midrand, Gauteng, South Africa Sanlam Full time R80 000 - R120 000 per yearWho are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the...
-
Client Services Agent
4 days ago
Midrand, South Africa Sanlam Full time**Who are we?** - Job Description- We are looking for a vibrant, tenacious, determined individual as of 01.12.2024 into the Client Services Agent Role.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Relevant RE5 qualification advantageous - Minimum Experience- Minimum 12 months Call Centre and administrative experience - Minimum 12 months in...
-
Client Services Business Agent
4 days ago
Midrand, South Africa Sanlam Full time**Who are we?** - Job Description- We are looking for a vibrant, tenacious, and determined individual for the Business Agent role.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - RE5 - Fais Credits - Minimum Experience- Minimum of 3 years of Call Centre experience with at least 2 years in personal lines - Minimum of 2 years’ experience in...
-
Client Service Agent
4 days ago
Midrand, South Africa Sanlam Full time**Who are we?** **What will you do?** - Maintain high-quality service delivery in line with MiWay’s values and industry standards. - Manage customer interactions efficiently and courteously, providing clear and helpful responses. - Handle escalations appropriately, ensuring clients feel supported until resolution. - Contribute to ongoing service...
-
Client Services Agent
7 days ago
Midrand, South Africa Sanlam Full time**Who are we?**- ** What will you do?**- You’ll be responsible for delivering a high standard of service that reflects miway’s values and aligns with industry best practices. Every interaction should be efficient, courteous, and solution-driven, whether you’re handling day-to-day queries or managing escalations with care until resolution.- - Beyond...
-
Midrand, South Africa Fidelity Services Group Full time**Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...
-
Scheduling Agent
1 week ago
Midrand, South Africa Fidelity Services Group Full time**Duties & Responsibilities**: - Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents - Providing help to customers using Fidelity SecureDrive’s products and services - Investigating and solving customers' fitment and scheduling problems, which may be complex or long-standing, that have...
-
Client Services Team Leader
4 days ago
Midrand, South Africa PSG Financial Services Full timeAt PSG Wealth, we are committed to delivering exceptional client experiences and providing tailored financial solutions. As a Client Services Team Lead, you will play a pivotal role in ensuring our clients receive top-notch service and support. You will lead a team dedicated to building strong client relationships, resolving inquiries efficiently, and...
-
IT Service Desk Agent
1 week ago
Midrand, South Africa Nexio Full time**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...
-
Customer Relations Agent
2 days ago
Midrand, South Africa Fidelity Services Group Full time**Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...
Client Services Agent
1 month ago
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world‑class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what‑ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you In this Client Services Agent role, you will be the first point of contact for our clients, engaging with them across multiple channels — including phone, chat, WhatsApp, and email. Your ability to respond promptly and professionally will ensure every client feels heard and supported. You’ll be responsible for delivering a high standard of service that reflects miway’s values and aligns with industry best practices. Every interaction should be efficient, courteous, and solution‑driven, whether you’re handling day‑to‑day queries or managing escalations with care until resolution. Beyond client support, you’ll play an important role in improving our service offering by sharing client feedback and insights with the business. Staying informed about new technologies and evolving service methods will also be key to continually enhancing the client experience. What will make you successful in this role? Minimum 12 months Call Centre and administrative experience Minimum 12 months in the STI environment and client services experience RE5 will be an added advantage Deliverables include, but will not be limited to Quality orientated and organized Self‑disciplined and self‑motivated Analytical and desire to excel. Active listening skills Problem‑solving skills and solution‑oriented Excellent administrative skills Good communication skills (verbal & written) Able to work flexible hours Customer focused. Results and Target driven Teamwork and Professionalism Flexibility Ability to multi‑task and cope with pressure Excellent attendance record Knowledge and Skills Customer Service Team Support Administration Quality, compliance and accreditation Personal Attributes Communicates effectively - Contributing dependently Decision quality - Contributing dependently Action orientated - Contributing dependently Optimises work processes - Contributing dependently Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Drives results - Contributing dependently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 07 November 2025. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society. #J-18808-Ljbffr
