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Customer Services Consultant

3 months ago

Bellville, South Africa Call Centre Staffing Full time
Handle inbound and outbound communications via voice, email, chat, and social media.
Assist customers with their inquires,request or orders by properly and accurately entering data in the support tools.
Deliver excellent customer service and maintain professionalism with every client.
Address and resolve client concerns effectively to enhance customer loyalty and satisfaction.
Maintain high-quality output in all interactions.
Take responsibility for tasks and demonstrate a strong sense of accountability.
Communicate effectively in demanding situations.
Demonstrate a good understanding of customer engagement principles.

Requirements
Must have Grade 12
At least 6 months international call centre experience within customer services.
Willing to work on 24/7 shifting schedule,rest days, holidays, weekends and extended hours.