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Manager: Office Support

4 months ago

Sandton, South Africa TalentCru Full time
  • To provide a comprehensive and strategic support to the Divisional Executive by providing day to day oversight of operational matters and supporting the long-term planning, execution and measurement of developmental and deal activity across the      
  • To serve as strategic advisor and counsel to Divisional Executive.   To monitor, evaluate and measure the timeous implementation of strategic objectives in the division and prepare presentations for    various boards and committees.
  • Support the co-ordination, planning and alignment of divisional
  • Overseeing consistent resolution and management of complaints, ensuring root cause analysis is performed and identifying trends for   business improvement and risk management purposes

QUALIFICATION REQUIREMENTS

  • Minimum qualification: relevant commercial or technical degree
  • Post graduate degree would be an advantage

KNOWLEDGE AND EXPERIENCE REQUIREMENTS

  • The preferred candidate will have a minimum of 5 - 8 years’ experience in field of discipline.
  • Experience in State Owned Entities or development finance entities and understanding of all applicable legislative and governance principles is preferred
  • Understanding of sustainable banking imperatives and environmental, social and governance requirements would be an advantage
  • Candidate must have an appreciation of the role of the Organization
  • Exemplary self-leadership.
  • The candidate must have absolute commitment towards the values of the Corporation.
  • Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.
  • Experience working in a high-level collaborative environment.
  • Proven track record of effectively interacting with senior
  • Ability to work strategically and collaboratively across departments.
  • Effective, versatile and action-oriented.
  • Excellent communication skills.
  • Ability to manage multiple competing priorities while building effective relationships.
  • Extremely organized and persistent, with drive and determination to achieve goals.
  • Knowledge of Microsoft Word, Advanced Excel and PowerPoint.
  • Practical knowledge of SAP will be an added advantage

Financial /Shareholder Returns 

  • To manage the divisional budget and cost centres. Consolidating budget reports in the division.
  • To assist in reporting activities and preparing comparative reports.

Internal /Operational Processes

  • To serve as strategic advisor and counsel to Divisional Executive.
  • To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives.
  • Day to day divisional pipeline management reporting
  • To create and maintain cross-departmental relationships
  • To assess inquiries directed to the Divisional Executive determine the proper course of action and delegate to the appropriate       individual to ensure resolution achieved.
  • Participate in strategy formulation and implementation for the
  • Provide strategic advice and support on policy matters.
  • Assist with reporting on various operational activities.
  • Assist in the implementation of an effective client experience management framework including oversight of process optimization      and digitization, complaints management, culture skills and           targeted client service levels
  • In conjunction with COO Office Manager, align complaints principles to the strategic intent,
  • Analyse trends and provide recommendations for remediation.
  • Prepare Management information reporting and table analysis at key governance forums.
  • Monitor and evaluate divisional performance and ensure measure/interventions are put in place.
  • To generate ideas for improvement of cross functional processes or resolution of complex problems.
  • Formulate and prepare speeches and presentations for the Divisional Executive.
  • Participate in corporate strategic initiatives/projects.
  • Research and provide specialist knowledge and advice to Divisional Executive relating to all operational aspects.
  • Provide input to Executive Management Committee (Exco) and other strategic committees in the Corporation. 
  • To effectively formulate and implement        systems and procedures to ensure compliance and provide        innovative solutions to take operations forward

Corporate Strategic Alignment

•     To participate in and support Corporate Initiatives.
•    To formulate and implement innovative ways to improve Customer     focus 
•    Monitor and evaluate divisional strategic priorities and preparation     of reporting and presentation requirements.

Customer Focus Stakeholder Management

  • To create relationships with internal and external clients.
  • To ensure effective client experience management framework is delivered and managed to optimise client experience across all      touch points.
  • To build a network of relationships, across the units, to achieve goals and objectives.

Learning, Leadership People Growth

  • Keep up to date with latest developments (conferences and sector forums)
  • To research best practice measures.
  • Take responsibility for personal development and growth.
  • Promote the sharing of knowledge and best practice in the division.
  • Coaching and Mentoring of peers

TECHNICAL/FUNCTIONAL COMPETENCIES

  • Resilience
  • Decisiveness in Execution
  • People Engagement
  • Communication and Engagement
  • Diverse Stakeholder Management
  • Teamwork
  • Innovation
  • Change leadership
  • Strategic Thinking
  • Business Mind Set
  • Business acumen
  • Analytical and problem solving
  • Results and solution orientated
  • Planning and organizing
  • Leadership and managerial skills.
  • Monitoring and evaluation

BEHAVIOURAL COMPETENCIES

  • Verbal and written communication skills
  • Coaching skills.
  • Negotiation and influencing capability.
  • Ability to follow through with initiatives.
  • Ability to motivate and work with teams from diverse cultural
  • Sense of urgency and can-do attitude
  • Flexible and able to deal with ambiguity

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