Quality Assurance Agent
1 week ago
Job Purpose We are seeking detail‑oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met. Key Responsibilities Quality Monitoring: Evaluate customer interactions and service delivery to ensure adherence to internal and external quality standards. Performance Metrics: Assess services and products against predefined metrics, ensuring compliance and customer satisfaction. Reporting: Deliver regular performance updates, highlighting operational challenges and resource needs. Continuous Improvement: Proactively identify and support improvements in QA processes and business operations. Internal Engagement: Participate in internal inspections and collaborate with teams to identify process enhancements. Coaching and Feedback: Provide constructive feedback and training to improve agent performance and customer experience. Support: Assist with customer service tasks when needed and ensure timely completion of administrative duties. #J-18808-Ljbffr
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Quality Assurance Agent
3 days ago
Midrand, Gauteng, South Africa Blue Label Telecoms Full time R60 000 - R85 000 per yearDescriptionJob PurposeWe are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met.Key Responsibilities Quality Monitoring: Evaluate...
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Midrand, South Africa Blue Label Telecoms Full timeA telecommunications company in South Africa is seeking Quality Assurance Agents to monitor performance and ensure adherence to quality standards across sales and service channels. The ideal candidates will be detail-oriented with strong skills in evaluating customer interactions and collaborating with teams for continuous improvement. This role offers an...
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Junior Quality Assurer
23 hours ago
Midrand, South Africa iSON Xperiences Full time**Job Title**: BMW - Junior Quality Analyst **Location**: Midrand **Cost Centre**: BMW Johannesburg **Agreement Type**: Permanent **Permanent** **Based in Midrand** Â To analyze customer interactions and capture insights into the QA tool to ensure an independent, objective and neutral collection of data. Â **Main Responsibilities (including but...
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Commercial Quality Assurance Manager
23 hours ago
Midrand, South Africa Sanlam Full time**Who are we?** MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are passionate about our...
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Quality Assurance
23 hours ago
Midrand, South Africa Hahn Collections (Pty) Ltd Full timeHahn Collections is currently looking for an individual who will join our team as a Quality Assurance Consultant. Responsibilities included: - Evaluate calls, critically assess all correspondence on Digital Communication Channels in the company - Effectively, implementing intervention strategies to improve quality of service and improve performance -...
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Quality Assurance Manager
1 week ago
Midrand, South Africa Dante Personnel Full timeGauteng, Midrand - Monthly Cost To Company (Market related, Negotiable) Major pharmaceutical company is seeking a Quality Assurance Manager. The QA Manager will be responsible for the management of the Quality Management System according to relevant guidelines **Minimum requirements**: - Qualified Pharmacist - 5 + years’ experience in quality assurance...
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Quality Assurance Assistant
2 weeks ago
Midrand, South Africa NEOC People Full timeOur client is looking for a Quality Assurance Assistant who must have a deep understanding of the importance of an effective Quality Management System and has a crucial responsibility to assist in the implementation of it accordingly and to ensure it continuously meets the regulations of Good Manufacturing Practices (GMP). An effectively maintained QMS will...
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Quality Assurance Technologist
3 days ago
Midrand, Gauteng, South Africa Af Consulting Full time R250 000 - R500 000 per yearJoin an innovative, progressive, and quality-driven team as a Quality Assurance Technologist. This is your opportunity to be part of a fast-paced, performance-focused environment where your ideas and expertise will make a real impact. If you are self-motivated, detail-oriented, solutions-driven, and confident in making decisions, you'll find plenty of scope...
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Quality Assurance Technologist
1 week ago
Midrand, South Africa AF Consulting Full timeRole: Quality Assurance Technologist Location: Johannesburg Salary: Market Related Salary In this role, you will be at the heart of ensuring quality and compliance every step of the way. Youll maintain document control and accurate record-keeping, while also implementing and monitoring corrective and preventive actions (CAPAs). Part of your journey will be...
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Quality Assurance Technologist
2 days ago
Midrand, South Africa AF Consulting Full timeOverview Role: Quality Assurance Technologist Location: Johannesburg Salary: Market Related Salary Responsibilities Maintain document control and accurate record-keeping Implement and monitor corrective and preventive actions (CAPAs) Oversee audits, supplier visits, and verification testing Manage non-conformances and conduct root cause investigations with...