Commercial Quality Assurance Manager

3 days ago

Midrand, South Africa Sanlam Full time

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online.

We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the “what-ifs” of the world.
- Our Business Insurance department is looking for a Quality Assurance Manager to take ownership of the Quality Assurance team. This role focuses on ensuring consistency across the different departments and processes, specifically liaising between Quality Assurance, Compliance, and Training.- Minimum qualifications required- Standard10/Matric/NQF 4
- RE 5
- Full FAIS qualification
- Business Management qualification (advantageous)
- Minimum experience required- Minimum of 5 years’ experience in a Quality Assurance role
- Minimum of 3 years’ Team Leader/Management experience in a Quality Assurance role or related role
- Minimum 3 years short-term Insurance experience
- Deliverables include, but will not be limited to:
- Ensure that monthly QA targets are met for Tied agents, call center sales, and corporate audits
- Ensure that monthly calibration targets are met
- Conduct monthly calibration coaching sessions with QA team
- Ensure that corrections are carried out on policies where errors have been identified
- Essential requirements- Excellent verbal and written communication skills
- Ability to work independently
- Excellent people skills
- Strong analytical ability
- Attention to detail and able to work under pressure
- Must be highly proficient in dealing with clients at all levels
- Commitment to personal and team goals
- Professionalism
- Presentable
- Good negotiating skills

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

  • Quality Assurance Manager

    1 week ago

    Midrand, South Africa Dante Personnel Full time

    Gauteng, Midrand - Monthly Cost To Company (Market related, Negotiable) Major pharmaceutical company is seeking a Quality Assurance Manager. The QA Manager will be responsible for the management of the Quality Management System according to relevant guidelines **Minimum requirements**: - Qualified Pharmacist - 5 + years’ experience in quality assurance...

  • Quality Assurance

    3 days ago

    Midrand, South Africa Hahn Collections (Pty) Ltd Full time

    Hahn Collections is currently looking for an individual who will join our team as a Quality Assurance Consultant. Responsibilities included: - Evaluate calls, critically assess all correspondence on Digital Communication Channels in the company - Effectively, implementing intervention strategies to improve quality of service and improve performance -...

  • Quality Assurance Technologist

    4 days ago

    Midrand, Gauteng, South Africa Af Consulting Full time R250 000 - R500 000 per year

    Join an innovative, progressive, and quality-driven team as a Quality Assurance Technologist. This is your opportunity to be part of a fast-paced, performance-focused environment where your ideas and expertise will make a real impact. If you are self-motivated, detail-oriented, solutions-driven, and confident in making decisions, you'll find plenty of scope...

  • Quality Assurance Technologist

    2 weeks ago

    Midrand, South Africa AF Consulting Full time

    Role: Quality Assurance Technologist Location: Johannesburg Salary: Market Related Salary In this role, you will be at the heart of ensuring quality and compliance every step of the way. Youll maintain document control and accurate record-keeping, while also implementing and monitoring corrective and preventive actions (CAPAs). Part of your journey will be...

  • Quality Assurance Technologist

    4 days ago

    Midrand, South Africa AF Consulting Full time

    Overview Role: Quality Assurance Technologist Location: Johannesburg Salary: Market Related Salary Responsibilities Maintain document control and accurate record-keeping Implement and monitor corrective and preventive actions (CAPAs) Oversee audits, supplier visits, and verification testing Manage non-conformances and conduct root cause investigations with...

  • Quality Assurance Pharmacist

    1 week ago

    Midrand, South Africa NEOC Digital Full time

    Our client is looking for a Quality Assurance Pharmacist with the responsibility to oversee all key elements of the Quality Management System (QMS) and monitor its effectiveness. The role ensures quality standards and current procedures meet regulations for GxP. The QA Pharmacist coordinates and liaise with other Departments to ensure a strong Quality...

  • Accreditation and Quality Assurance Officer

    3 days ago

    Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of an **Accreditation and Quality Assurance Officer** on a permanent basis, to be based at any of our National Eduvos campuses, **preferably at our Eduvos Midrand campus.** **Type of appointment**: Permanent **Purpose of the role**: To provide administrative and coordination support to the...

  • Quality Assurance Assistant

    1 week ago

    Midrand, South Africa Dante Personnel Full time

    Gauteng, Midrand - Monthly Cost To Company (Market related, Negotiable) Major pharmaceutical company is seeking a Quality Assurance Assistant to join their growing team. This person must have in-depth knowledge and understanding of the importance of an effective Quality Management System and has a responsibility to assist in the implementation of it...

  • Quality Assurance Agent

    4 days ago

    Midrand, Gauteng, South Africa Blue Label Telecoms Full time R60 000 - R85 000 per year

    DescriptionJob PurposeWe are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met.Key Responsibilities Quality Monitoring: Evaluate...

  • Quality Assurance Agent

    2 weeks ago

    Midrand, South Africa Blue Label Telecoms Full time

    Job Purpose We are seeking detail‑oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met. Key Responsibilities Quality Monitoring: Evaluate...