Client Account Manager Sandton

Client Account Manager A well-established IT Support company based in Sandton is looking for an experienced Client Account Manager to join their dynamic team. Duties & Responsibilities Job purpose The role of the Account Manager is to: Build and maintain client relationships Deliver a superior customer experience by proactively managing client needs and expectations Partner the technical team to deliver expert technical support & advice Drive customer capability building and awareness initiatives across products, services and new technology trends Build & grow the company client base through proactive business development in target segments Key responsibilities Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements and presenting proposals Convert leads into sales & generate appropriate SLA’s leveraging best practice sales methodology Conduct client audits for the purpose of providing quotations as well as with existing clients for SLA renewal / SLA review / IT recommendations Build and maintain client relationships post sales Develop and implement call cycles, processes and routines to proactively engage & maintain client relationships Partner clients strategically by demonstrating exceptional client & IT knowledge and providing business relevant advice & support in advance of need Anticipate client needs based on business growth and technical expertise and support their IT infrastructure development including supporting preventative maintenance to ensure business continuity & competitive advantage through IT enablement - long term Demonstrate a strong understanding of client business needs, develop proposals for company products and services and communicate how these technical value added solutions will address those needs Partner the IT support team leaders in ensuring proactive support of client IT infrastructure and transitioning all clients to stable environments Conduct business development and account management ethically ensuring the integrity and reputation of company and or the client is not compromised Partner the technical team to create and document innovative, business relevant solution specifications for all clients based on needs analysis and audits Act as the point of contact for all key account customers and coordinate technical team response through the appropriate channels Partner technical teams on installations & new clients, ensuring client integration is effectively and continuously monitored for the first few months of service provisions Generate sales reports and present metrics and critical / key business information to clients for their business decision making Actively research and monitor the market and competitive landscape providing recommendations for company differentiation & strategic decision making Develop accurate sales forecasts demonstrating strong market and customer specific knowledge Meet and exceed sales targets and goals (direct & indirect channels) Meet and exceed customer experience goals and objectives Actively build partner and supplier relationships that are a source of leads and clients and or enable superior customer service to company clients Business Development Beyond call in’s and web generated leads, proactively identify sales growth opportunities for company across segments and industries and convert into operational sales plans on a monthly, quarterly and annual basis Create a business development plan for the active pursuit of new clients through networking, cold calling and other methods identified Proactively network and attend relevant forums / events as agreed to generate client sales Act as a brand ambassador for company building brand awareness at every opportunity and promoting company products and services Maintain up-to-date knowledge of industry trends, technical developments and government regulations that affect target markets Research and develop lists of potential customers; regularly follow-up on leads and developing leads, and act to close deals Determine sales strategies and goals for each product and service Key Performance Measures The Key Performance Indicators of this position are: Responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue. Promoting client growth, and bringing in long-term streams of revenue. Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Creating referenceable clients and customer lifetime value Achieve sales targets (indirect selling) Achieve lead generation & proactive selling targets (direct selling) Customer & Supplier Satisfaction & service quality Retention and Acquisition (through proactive cold calling / lead generation) Collaboration & Internal company team satisfaction Turnaround times Desired Experience & Qualification Qualifications / knowledge Minimum Matric qualification with strong background in sales and account management within a technology environment including IT software / hardware knowledge Sales / IT or office administration qualification would be an added advantage Experience A minimum of 3-5 years' experience in sales within a technology environment Experience in dealing with customers & relationship management High Level Competencies / Capability requirements IT – hardware & software including products, services & advisory Networking Strong interpersonal and relationship management skills #J-18808-Ljbffr