Account Support Analyst

3 weeks ago

Cape Town, South Africa NCR Atleos Full time

Join to apply for the Account Support Analyst role at NCR Atleos About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self‑service availability for financial institutions and retailers across the globe. New Deal Processing: Existing Site Performance Liaise with potential customers to obtain required documentation. Prepare deal approval pack on all new applications received. Scrutinize new ATM deal applications for final sign off. Ensure all new applications move through the correct channels, are reviewed for approval, and installed within the agreed timeframe. Determine cash flow from bank statements. Follow up on deals that are on hold due to outstanding documentation. Complete the take‑on process including the processing of banking details. Continuously follow up on the installation process status to avoid delays. Manage early termination requests, competitor installations and change of ownerships. Manage the ATM renewal process from start to completion. Discuss and resolve issues directly with clients. Manage contract changes and ATM conversions. Review inactive ATM sites daily to determine reasons for inactivity. Manage clients to ensure their inactive ATM becomes active again. Determine and implement appropriate action to improve ATM performance for identified sites. Review month‑to‑month performance of ATM base. Identify ATM sites that require a CRM visit. Submit request for ATM removals where required. Administration & Reporting Compile relevant reports relating to monthly ATM uptime, performance, and branding. General contract administration. Documentation and filing of all client correspondence. Technical Application Applies working knowledge of assigned product line(s). Applies policies, procedures and basic diagnostic techniques. Develops sales and lead generation skills. Troubleshoots more advanced modules. Conflict resolution and escalation procedures. Complete NCR specific certification based on business/district needs and assigned areas. Complete business/district specific training (i.e. T& T training) as prescribed by manager. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. #J-18808-Ljbffr

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