Credit Controller

Power Our Future by Protecting Our Partnerships At Alumo Energy, we don't just sell renewable energy solutions; we build lasting partnerships for a sustainable future. Our financial integrity is the cornerstone of this mission, allowing us to invest in innovation and our people. We are seeking a diligent and relationship-focused Credit Controller to become the guardian of our financial health, ensuring we can continue to grow and empower South Africa. This role is more than just debt collection; it's about upholding our commitments, preserving trust, and enabling future projects through exemplary financial stewardship. The Role : Credit Controller As a Credit Controller at Alumo Energy, you will be the vital link between our sales success and our financial stability. You will be responsible for managing the company's debtor's book, ensuring the timely collection of invoices, and minimizing financial risk. By balancing firmness with fairness, you will protect our assets while maintaining positive client relationships that are the hallmark of our brand. Key Responsibilities Proactively manage the end-to-end collections process for outstanding invoices via phone, email, and formal letters. Negotiate sustainable payment plans with clients facing genuine financial difficulty, demonstrating empathy and problem-solving. Investigate and resolve billing discrepancies and disputes collaboratively and efficiently. Escalate persistent or high-risk issues to senior management with a clear summary and recommended actions. Stakeholder Collaboration & Communication Build and maintain strong, professional relationships with clients and internal teams (Sales, Account Management, Operations). Serve as the primary point of contact for all debtor-related inquiries, providing exceptional service and clear communication. Collaborate with account managers to address client payment issues at the source, fostering a team-based approach to financial health. Provide insights to the sales team on client creditworthiness to inform future engagements. Compliance, Reporting & Continuous Improvement Ensure strict adherence to company credit policies and relevant national regulations. Maintain accurate records and prepare regular, detailed reports for management on debtor aging, collection performance, and potential bad debt. Continuously seek to improve credit control processes and strategies to enhance efficiency and effectiveness. What We Look For (Qualifications & Experience) Essential Requirements : A relevant diploma in Finance, Accounting, or a related field. Minimum of 4 years of proven experience in a credit control or debt collection role. Excellent communication, negotiation, and interpersonal skills. Proficiency in financial software and MS Office (especially Excel for reporting and analysis). Strong analytical skills and impeccable attention to detail. Personal Attributes Proactive and Resilient: You don't wait for issues to arise; you anticipate and address them. Diplomatic and Firm: You can handle difficult conversations with professionalism and tact. Collaborative Spirit: You understand that company success is a team effort. Living the Alumo Energy Values Accountability: You take ownership of the debtor's book and are driven to achieve collection targets, directly impacting our financial stability. Integrity: You handle sensitive financial information with discretion and enforce policies fairly and consistently. Excellence: You are dedicated to accuracy in reporting, clarity in communication, and professionalism in every interaction. Teamwork: You collaborate seamlessly with other departments to resolve issues and improve overall company processes. Innovation: You proactively suggest improvements to credit control strategies and tools to enhance efficiency. Why Join Alumo Energy? Purpose-Driven Work: Contribute directly to the financial engine that powers renewable energy projects across South Africa. Career Growth: Be part of a growing company with clear opportunities for professional development and advancement. Supportive Environment: Join a team that values your expertise and supports your success. #J-18808-Ljbffr