Lead, Experience Desgn, Digital Security

5 days ago

Johannesburg, South Africa Standard Bank of South Africa Limited Full time

Lead, Experience Design, Digital Security Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, 5 Simmonds Street To lead the implementation of experience design within the area of specialization and drive alignment of business outcomes. Plan, execute, and deliver seamless end-to-end experience design for clients. Provide guidance, lead a team, and ensure quality of design output, adhering to design thinking methodology. Qualifications Type of Qualification: DegreeField of Study: Information Studies/Technology Experience: Experience managing a team of UX designers, strategy development, workshop facilitation with senior stakeholders, developing UX standards, and monitoring adherence. Requirements: Partner with Solution Owners, Technical Leads, and eCommerce Category Managers to understand product vision and align business goals with user needs. Participate in PI pre-planning and discussions to incorporate design work. Define priorities for design initiatives based on impact, user needs, and resources. Identify dependencies and edge cases, questioning requirements that do not support the product vision or client needs. Challenge insights and assumptions about user insights, guiding the team to alternative methods. Simplify understanding of business goals and review them against outcomes and design metrics. Promote adoption of established design thinking processes, frameworks, tools, and standards. Identify gaps and opportunities for improvement and collaborate with the Group Domain team to update standards. Encourage innovative thinking and creativity among staff to ensure effective client experiences. Foster a culture of cross-functional collaboration and growth in creativity and innovation. Ensure key milestones in the ED value chain are delivered per governance and business requirements, including discovery, ideation, design, testing, implementation, and monitoring. Contribute to PI planning and work allocation. Monitor and review past implementations to identify improvements using inputs from NPS, sales funnel, social media, customer insights, feedback, and analytics. Use these to enhance client experience. Apply innovative, data-driven design approaches to ensure customer-centric solutions tested with customers. Create user interfaces for digital platforms, adhering to design systems. Conduct usability testing with stakeholders to review prototypes used by customers. #J-18808-Ljbffr

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