Quality Assurance Clerk

4 weeks ago

Centurion, South Africa Shoprite Group of Companies Full time

Job title: Quality Assurance Clerk Job Location: Gauteng, Centurion Deadline: November 15, 2025 Purpose of the Job To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff The role will be based at the Centurion branch in Gauteng. Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. Job Objectives Call Monitoring and Evaluation Monitor and evaluate inbound and outbound interaction quality for contact centre, including chat or email Coordinate and facilitate call calibration sessions for call centre staff Generate progress reports for management Qualifications Grade 12 qualification Quality assurance accreditation advantageous Experience Quality assurance within a Sales and customer Service environment 1 year prior outbound and inbound / sales call centre experience required Knowledge and Skills Knowledge of program-specific processes, policies and systems Computer Literate : MS Office and MS Excel Strong administration and analytical skills Strong oral and written communication skills Bilingual preferably fluent in English and Afrikaans Closing Date 2025 / 11 / 05 #J-18808-Ljbffr

  • Quality Assurance Clerk

    7 days ago

    Centurion, South Africa Shoprite Group Full time

    Closing Date- 2025/11/05- Reference Number- SHO251029-4- Job Title- Quality Assurance Clerk- Job Type- Permanent- Location - Country- South Africa- Location - Province- Gauteng- Location - Town or City- Centurion- Purpose of the JobTo assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training...

  • Quality Assurance Clerk

    7 days ago

    Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff The role will be based at the Centurion branch in Gauteng. **_ Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the...

  • Quality Assurance Clerk

    2 weeks ago

    Centurion, Gauteng, South Africa Shoprite Holdings Ltd Full time R104 000 - R208 000 per year

    Purpose of the JobTo assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staffThe role will be based at the Centurion branch in Gauteng.Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents,...

  • Quality Assurer

    1 week ago

    Centurion, South Africa Momentum Life Full time

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  • Quality Assurer

    3 days ago

    Centurion, South Africa Momentum Life Full time

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  • Quality Assurer

    6 days ago

    Centurion, South Africa Momentum Life Full time

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    15 hours ago

    Centurion, South Africa Momentum Life Full time

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    7 days ago

    Centurion, Gauteng, South Africa MOMENTUM LIFE Full time R500 000 - R750 000 per year

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    2 weeks ago

    Centurion, South Africa Momentum Investments Full time

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    Centurion, South Africa Sanlam Limited Full time

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