Quality Assurance Clerk

1 week ago


Centurion, South Africa Shoprite Group Full time

Closing Date- 2025/11/05- Reference Number- SHO251029-4- Job Title- Quality Assurance Clerk- Job Type- Permanent- Location - Country- South Africa- Location - Province- Gauteng- Location - Town or City- Centurion- Purpose of the JobTo assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff

The role will be based at the Centurion branch in Gauteng.

**_ Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included._**
- Job Advert Details- Job Category- Sales- Job Objectives- Call Monitoring and Evaluation
- Coordinate and facilitate call calibration sessions for call centre staff
- Generate progress reports for management
- Qualifications**Essential**
- Grade 12 qualification
- Quality assurance accreditation advantageous
- Experience- Quality assurance within a Sales and customer Service environment
- 1 year prior outbound and inbound/sales call centre experience required
- Knowledge and Skills- Knowledge of program-specific processes, policies and systems
- Computer Literate: MS Office and MS Excel
- Strong administration and analytical skills
- Strong oral and written communication skills
- Bilingual preferably fluent in English and Afrikaans

The role will be based at the Centurion branch in Gauteng.

**_ Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included._



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