Customer Experience Executive

Annually Cost To Company (Market related) Customer Experience Executive - Automotive Industry Create Magical Customer Moments in South Africa's Most Innovative Automotive Environment Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where every interaction matters? Join our client's revolutionary automotive group that is transforming how South Africans buy and sell vehicles through cutting‑edge digital innovation. This is your chance to be the face of exceptional customer service in a digitally advanced automotive environment. You will ensure every customer interaction exceeds expectations while supporting seamless operations across our client's innovative platforms. What You'll Be Doing Delivery Excellence Coordinate weekly delivery logistics and manage comprehensive delivery boards Monitor and respond to customer communications across digital platforms Conduct thorough vehicle quality inspections to maintain premium standards Ensure no defective vehicles reach customers—maintaining the highest quality standards Coordinate driver logistics for customer pickups and deliveries Prepare vehicles for handover with meticulous attention to detail Customer Handover Mastery Provide warm, professional meet‑and‑greet services for all customers Coordinate hospitality services to ensure customer comfort during visits Manage trade‑in vehicle evaluations and VIN verification processes Complete comprehensive FICA and insurance administration Conduct detailed test drives demonstrating vehicle features and confirming mechanical integrity Execute thorough Customer Protection Act (CPA) compliance procedures Handle all delivery documentation with precision and professionalism Provide branded gifts and ensure customers receive all promised items After‑Sales Excellence Conduct 24‑hour follow‑up calls to ensure customer satisfaction Manage the comprehensive 21‑day customer care process Handle comeback management with solution‑focused approaches Coordinate rental vehicles when required (with management approval) Oversee license and registration processes to completion Ensure all promised deliverables reach customers (number plates, documentation, refunds) Facility & Operations Support Maintain showroom presentation to premium standards Coordinate vehicle displays with perfect pricing alignment and branding Manage car cleaning standards and quality control Oversee security protocols for building and facility lock‑up Administer fuel management systems and driver coordination Conduct weekly vehicle inspection quality checks Vehicle Evaluations Perform accurate vehicle assessments using industry‑standard tools Determine vehicle retention value through comprehensive inspections Utilize pricing platforms to ensure competitive market positioning What We're Looking For Essential Requirements Grade 12 qualification (non‑negotiable) Customer service certification or diploma Minimum 2 years of customer‑facing experience Leadership capabilities and team collaboration skills Digital Proficiency Advanced Microsoft Office Suite (Word, Excel, PowerPoint) Automotive platform experience advantageous CRM system familiarity preferred Key Competencies Superior customer engagement – you genuinely care about creating exceptional experiences Pressure management – maintain excellence even during busy periods Transparency and integrity – honest communication builds lasting relationships Administrative excellence – meticulous attention to detail in all processes Process‑driven mindset – you thrive with structured procedures and protocols Deadline focused – able to prioritize workloads and meet critical timelines Instruction execution – reliable follow‑through on all directives Team collaboration – supportive team player who elevates others Please note only shortlisted candidates will be contacted #J-18808-Ljbffr