Call Centre Operator

4 weeks ago


East London, South Africa Abantu Staffing Solutions Full time

The Call Centre Operator will be responsible for operating and ordering for products. The incumbent responds to electronic, telephone and email enquiries, orders and complaints about stock and deliveries, which are transferred to the ordering system. The orders are then processed, and the relevant paperwork distributed to the stakeholders. This position will be based in the East London office.

Min Requirements:

  • Matric + Certificate in Customer Service
  • Qualification in Supply Chain Management / Logistics advantageous
  • 3-5 years working experience in a customer service industry pertaining to extensive ordering of stock
  • Excellent command of English and numerical skills
  • Microsoft Office proficient
  • Sage Evolution advantageous

Responsibilities:

  • Operate Call-centre to receive and optimise orders
  • Co-ordinate orders and manage and communicate any order changes
  • Compile daily preliminary Delivery Schedules with maximizing vehicle utilization and submit to the Logistics Manager by deadline times
  • Proactively work with clients to prevent shortage of stock
  • Monitor all orders to maximize MOQ, and minimize LOB’s
  • Resolve client queries and remind them of order and delivery date deadlines
  • Deal with Transporters – queries on deliveries, pass on information about which orders have been scheduled where
  • Monitor credit limits and limit financial risk
  • General administration, which includes ensuring that all open Sales Orders and/or Purchase Orders within Evolution are kept current
  • Ensure Transporters receive sales orders
  • Essential to follow up on orders
  • Prepare, complete, email and save copies of daily delivery schedules
  • Place orders accurately, no room for errors
  • Deliver premium service to clients with regards to all aspects of Order delivery

Competencies:  (Knowledge, skills and attributes)

  • Extremely organised and accurate
  • Deadline focused
  • Attention to detail
  • Focused and driven
  • Excellent customer / client service

  • Call Centre Operator

    4 weeks ago


    East London, South Africa Adzuna ZA B C2 Full time

    The Call Centre Operator will be responsible for operating and ordering for products. The incumbent responds to electronic, telephone and email enquiries, orders and complaints about stock and deliveries, which are transferred to the ordering system. The orders are then processed, and the relevant paperwork distributed to the stakeholders. This position will...

  • Call Centre Operator

    1 month ago


    East London, South Africa Abantu Staffing Solutions Full time

    The Call Centre Operator will be responsible for operating and ordering for products. The incumbent responds to electronic, telephone and email enquiries, orders and complaints about stock and deliveries, which are transferred to the ordering system. The orders are then processed, and the relevant paperwork distributed to the stakeholders. This position will...

  • Call Centre Operator

    1 month ago


    East London, South Africa Abantu Staffing Solutions Full time

    The Call Centre Operator will be responsible for operating and ordering for products. The incumbent responds to electronic, telephone and email enquiries, orders and complaints about stock and deliveries, which are transferred to the ordering system. The orders are then processed, and the relevant paperwork distributed to the stakeholders. This position will...


  • East London, South Africa Abantu Staffing Solutions Full time

    **Overview**: This position is based within the Student Experience team, and reports to the Team Leader: Student experience. The role requires you to provide outstanding service to iQ’s customers (potential and existing students) by engaging professionally through various channels, providing timeous responses and working closely with team members and other...


  • East London, South Africa Abantu Staffing Solutions Full time

    **Employment Type **:Full Time **Experience **:3 to 5 years **Salary **:R10000 to R12000 **Job Published **:09 March 2023 **Job Reference No. **:292907957 **Overview**: This position is based within the Student Experience team, and reports to the Team Leader: Student experience. The role requires you to provide outstanding service to iQ’s customers...


  • East London, South Africa Star Centre East London Full time

    **Duties include but not limited to**: - Welcoming customers and ensuring that they are Efficiently assisted with all matters relating to the repairs of their vehicle. - To ensure that area is neat and tidy at all times. - Facilitate and prepare refreshments for customers. - Assist with a variety of administrative tasks including but not limited to, General...

  • Call Centre Agent

    4 days ago


    East Rand, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES TRAVEL/CAR RENTAL CALL CENTRE EXPERIENCE** Working hours - Monday - Friday 07h30 - 17h00/Saturday 07h30- 13h00 and then Sundays and Public Holidays are 07h30- 13h00 on a rotation basis **Essential Job Requirements** Matric Certificate At least 18 months of call centre experience in the Travel or Car Rental Industry A good command...

  • Call Centre Agent

    4 days ago


    East Rand, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 10 000 - 10 000 Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Other Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Other- Job Type: - Full-Time- Basic Salary: - R 10 000- Company Car: - No- Incentives/Commission: - Yes- Company Benefits: - Job...


  • East Rand, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Other- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - Yes- Incentives/Commission: - Yes- Company...


  • East Rand, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE** **Essential Job Requirements** Matric Certificate At least 18 months of outbound call centre experience in the Travel or Car Rental Industry A good command of the English Language (preferably English as a first language) Must be able to handle international clients (excellent telephone...


  • East Rand, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE** **Essential Job Requirements** Matric Certificate At least 18 months of outbound call centre experience in the Travel or Car Rental Industry A good command of the English Language (preferably English as a first language) Must be able to handle international clients (excellent telephone...


  • East Rand, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Other- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No- Incentives/Commission: - Yes- Company...

  • Call Centre Interns

    1 month ago


    East Rand, South Africa Unique Personnel Full time

    **Job Number** - 72394 **Job Type** - Permanent **Job Title** - Call Centre Interns **Computer Skills** - Communication,Confidence,Fast learner **Industry** - Computer - IT **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Assist customers with inquiries, product information, and issue resolution via telephone and other communication...


  • East London, South Africa Work Africa Full time

    **CONTACT CENTRE MANAGER (CUSTOMER SERVICE)** **/EAST LONDON **- Our client is looking for a Dynamic Call Centre Manager to oversee a team of +- 13 Call Centre Agents. First prize is strong People Management skills with the ability to support and motivate the team. The purpose of the role is to plan, manage and monitor the activities of the Customer Service...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 72826 **Job Type** - Permanent **Job Title** - Call Centre Consultant **Computer Skills** - Ms Office **Industry** - Insurance - Brokering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - On-site work - FSP hub commercial - NQF 4/5 Short Term Insurance (150 Credits) - Commercial - RE5 (Non-negotiable) - 1 years commercial...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 65572 **Job Type** - Permanent **Job Title** - Junior Sales Consultant (Call Centre) **Computer Skills** - MS Office **Industry** - Insurance **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Key tasks and responsibilities** - Determines eligibility by comparing client information to requirements. - Establishes policies by...


  • East London, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial products in store (store cards and loans). Matric is a requirement. Previous sales experience highly advantageous. Pay: R4 500,00 per month


  • East London, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial product in store (store cards and loans). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable...


  • East London, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial product in store (store cards and loans). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable...


  • East London, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial product in store (store cards and loans). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable...