Sr. Commercial General Liability Adjuster

4 weeks ago

Worcester, South Africa Hanover Insurance Company Full time

Sr. Commercial General Liability Adjuster Virtual Job Description Posted Sunday, October 5, 2025 at 4:00 AM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims team is currently seeking a Sr. Commercial General Liability Adjuster. POSITION OVERVIEW: This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers. IN THIS ROLE, YOU WILL: Have or secure and maintain appropriate state adjuster license(s) and continuing education credits Handle complex commercial general liability claims Work within significant limits and authority on assignments of higher complexity and coordination. Possesses demonstrated technical knowledge and skills, including product and industry Claims handled may be of greater complexity and may require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages Authority levels are higher in recognition of the higher proficiency associated with this level. May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service. They may be used as a technical resource by adjusters may represent the company at mediation, arbitration and trials. May provide training and mentoring to adjusters. Assignments are broad in nature, usually requiring originality and ingenuity. Review and analyze contracts, leases, and identify risk

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