Sr. Commercial General Liability Adjuster

Sr. Commercial General Liability Adjuster Phoenix, AZ, USA • Itasca, IL, USA • Syracuse, NY, USA • Rocky Hill, CT, USA • Cincinnati, OH, USA • Richmond, VA, USA • Worcester, MA, USA • Job Description Posted Thursday, November 6, 2025 at 5:00 AM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims team is currently seeking a Commercial General Liability Adjuster. This is a full time, exempt role, 2 days in office. POSITION OVERVIEW: This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers. IN THIS ROLE, YOU WILL: Have or secure and maintain appropriate state adjuster license(s) and continuing education credits Handle complex commercial general liability claims Work within significant limits and authority on assignments of higher complexity and coordination. Possesses demonstrated technical knowledge and skills, including product and industry Claims handled may be of greater complexity and may require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages Authority levels are higher in recognition of the higher proficiency associated with this level. May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service. They may be used as a technical resource by adjusters may represent the company at mediation, arbitration and trials. May provide training and mentoring to adjusters. Assignments are broad in nature, usually requiring originality and ingenuity. Review and analyze contracts, leases, and identify risk transfer opportunities Demonstrate ability to write positional coverage letters. WHAT YOU NEED TO APPLY: Typically has 2-5 years Commercial General Liability experience Bachelor’s Degree or equivalent experience, industry designation preferred. Dedicated to meeting the expectations and requirements of internal and external customers Strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships. Understanding of applicable statutes, regulations and case law Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner. Easily adapts to new or different changing situations, requirements or priorities. Operates with latitude for un-reviewed action or decision. Computer experience (MS Office, excel, word, etc.) Proficient using a paperless claims systems This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. #J-18808-Ljbffr