Digital Youth Engagement Consultant

1 week ago

Pretoria, South Africa UNICEF Full time
Job title : Digital Youth Engagement Consultant Job Location : Gauteng, Pretoria Deadline : January 05, 2025 Quick Recommended Links
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Scope of work

  • Under the direct supervision of the Social and Behaviour Change Manager, the Consultant will undertake the following tasks:

Manage day-to-day operations of the RapidPro and IoGT systems to ensure optimal performance, safeguarding and scaling of core features, specifically:

  • Day-to-day management and monitoring to ensure technical issues do not interfere with optimal performance
  • Technical support and communication with vendors, partner platforms/referrals and services, including Child Safeguarding Mechanism and Case Management system, DBE Telehealth, and Moya, to ensure smooth operation and integration of back-end functionality

Effecting content uploads, chatbots, polls, alerts and analysis, liaising as needed with relevant actors. These include:

  • Childline and stakeholders in the Child Safeguarding and Case Management system, to ensure U-Report South Africa and IoGT comply with global safeguarding and privacy measures, and operational best practices
  • DBE’s Telehealth programme
  • UNICEF’s emergency response focal points
  • UNICEF Volunteer Coordinator
  • Global Communication and Advocacy U-Report technical support team
  • PG-Social and Behaviour Change and IoGT global support teams

Technically support the launch and scale of U-Report and IoGT in DBE priority public schools, specifically:

  • Support the formation of a youth advisory structure, in close collaboration with existing youth leadership structures, e.g., Representative Council of Learners, and GBem clubs)
  • Support activation of off-line U-Report communities (“U-Communities”), in collaboration with existing structures (GBem)
  • Support the co-design and implementation of a youth-led roll out strategy and promotional materials
  • Develop chatbots, polls and alerts with relevant DBE Directorates including, school safety, psychological support, nutrition and school health
  • Initiate development of a platform for real-time reporting of corporal punishment, in close collaboration with Child Protection colleagues

Develop and implement digital engagement activities for health, nutrition, HIV, WASH, basic education and child protection programmes , specifically:

  • Identify opportunities to promote registration, access and engagement with U-Report and IoGT resources, e.g., global U-Report campaigns, and national Health Calendar events.
  • Integrate UNICEF’s digital engagement tools to proposed strategies and offline engagements, (e.g., alerts, chatbots, IoGT)
  • Enable participation and feedback on issues of concern, including during emergencies
  • Generate data insights for programming, monitoring, evaluation and advocacy

Institutionalise and scale U-Report and IoGT  specifically:

  • Manage and coordinate the U-Report calendar, in collaboration with all sections
  • Participate in U-Report Global Communication and Advocacy and PG-SBC team engagements
  • Co-ordinate and collaborate with the UNICEF Volunteer Programme and GBem clubs
  • Monitor and facilitate responses to comments on U-Report South Africa's social media accounts
  • Support design, translation and production of U-Report and IoGT multimedia and promotion materials, including for UNICEF website and social media
  • Support internal and external communication around U-Report internally, with UN agencies, Government, partners and the media.
  • Coordinate with UNICEF South Africa programme sections and colleagues; UNICEF regional office and headquarters; and partners, as required.

To qualify as an advocate for every child you will have…  

  • A first University Degree or similar tertiary certificate in computer sciences, information technology and systems, digital marketing and communications
  • A minimum of three years of relevant professional experience in a similar position
  • Experience with RapidPro and Content Management Systems
  • Experience with direct youth and community engagement
  • Strong communication and presentation skills
  • Developing country work experience and/or familiarity with emergency is considered an asset
  • Fluency in English is required. Knowledge of another local language is required

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