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Operations Manager: Sales Contact Centre
4 weeks ago
WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Job Description Role PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.The Deputy Group Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions. The overall purpose of the campaign is to facilitate the transaction of US based customers wanting to sell their vehicles via inbound calls and an online platform.Qualifications Qualifications RequiredEssentialMatric/Grade 12 or equivalent, with English and Mathematics PreferredA relevant tertiary qualification EssentialExperience RequiredProven track record of delivering against client, customer and business outcomes. Minimum of 3+ Years relevant management experience working in a fast paced inbound or outbound sales and service centric contact centre environment PreferredExperience managing Omni-channel customer operations 3+ Years’ experience working within a BPO contact centre Relevant working experience with international customers in a contact centre environment an advantage Additional Information Must be able to work the following operational hours:5 days a week,Monday to Friday between 2PM and 11 PM Public holidays Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at WNS by 2x Get notified about new Operations Center Manager jobs in Cape Town, Western Cape, South Africa . Senior Operations Manager - Utilities Contact Centre Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 6 months ago Cape Town, Western Cape, South Africa 2 weeks ago Senior Group Manager - Operations - South Africa Cape Town, Western Cape, South Africa 1 week ago Call Centre Operations Manager: Travel (Sabre) (Night Shift) Cape Town, Western Cape, South Africa 1 week ago Senior Group Manager - Travel Operations Cape Town, Western Cape, South Africa 2 weeks ago City of Cape Town, Western Cape, South Africa 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
