Technician

3 weeks ago


Pinetown, South Africa MC Technology Staffing Full time
Requirements:
  • In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
  • Good knowledge and understanding of electronic concepts
  • Displays good practical ability
  • Must have extensive knowledge of all Centurion products.
Key competencies:
  • Very meticulous and works accurately
  • Self motivated and hardworking
  • Good planning and organizational skills
  • Able to work overtime
  • Must have Excellent communication skills and devoted to exceptional service
  • Ability to maintain the highest level of quality and workmanship
  • Computer Literate
Responsibilities:
  • Maintain a friendly and organized customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
  • Assist with technical support provided by the department, both telephonic and at the counter.
  • Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.
  • Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
  • Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
  • Assist with the designing and improvement of test jigs to improve our service capabilities.
  • Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
  • Assist when necessary, with other ad-hoc duties, i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
  • Manage optimal relationships with the client base, ensuring that the needs of the client come first.
  • Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
  • Respond to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets)
  • Ensure that written communication is responded to within the specified SLAs for each channel
  • Ensure that all communication with our clients is of the required quality as outlined in the departments QA script.
  • Capture all relevant information on inbound calls (Zoho desk interaction logging)

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